At a Glance
- Tasks: Support patients with exceptional care and ensure a smooth journey through their eye treatment.
- Company: Optical Express, a leader in patient care and innovative eye solutions.
- Benefits: Competitive salary, bonuses, free eye surgery, and generous leave.
- Other info: Enjoy ongoing training and development in a supportive environment.
- Why this job: Join a fun team dedicated to making a real difference in patients' lives.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 27000 - 27000 £ per year.
Location – Chelmsford
Hours – Full time, 40 hours per week
Salary – £27,000 per annum, bonus & benefits, full training will be given
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor in Essex employer: Optical Express Westfield Limited
Optical Express is an exceptional employer, offering a dynamic and supportive work culture in the heart of Glasgow City Centre. With a commitment to employee growth through ongoing training and development opportunities, alongside competitive salaries and generous benefits, including free Laser Eye Surgery and a modern working environment, we ensure our team feels valued and empowered. Join us in making a meaningful impact on patient care while being part of a collaborative team that prioritises integrity and community involvement.
Contact Details:
Optical Express Westfield Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor in Essex
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optical Express on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and communication. We recommend role-playing with a friend to get comfortable with your responses and show off those strong communication skills!
✨Tip Number 3
Show your passion for patient care during the interview. Share personal stories or experiences that highlight your commitment to providing excellent service. This will help you stand out as a driven candidate who aligns with Optical Express's values.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Patient Advisor in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Patient Advisor role. Highlight your communication skills and any experience in customer service, as these are key to making our patients feel comfortable.
Craft a Personal Cover Letter:Use your cover letter to tell us why you’re passionate about patient care. Share a bit about yourself and how your values align with our culture of care, trust, and integrity. This is your chance to stand out!
Showcase Your Organisational Skills:In your application, give examples of how you've successfully managed tasks or projects. We love seeing candidates who can juggle multiple responsibilities while maintaining a high level of service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Optical Express team!
How to prepare for a job interview at Optical Express Westfield Limited
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Patient Advisor, strong communication is key. Prepare examples from your past experiences where you successfully communicated with patients or colleagues. Practise articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Your Passion for Patient Care
Optical Express is all about exceptional patient care. Be ready to discuss why you’re passionate about helping others and how you can contribute to creating a comfortable environment for patients. Share any relevant experiences that highlight your commitment to patient satisfaction.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and training opportunities. This shows that you’re engaged and serious about the position, plus it gives you valuable insights into whether the company is the right fit for you.
