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- Tasks: Engage with customers via live chat and handle enquiries efficiently.
- Company: Join Optical Express, Europe's leading provider of eye care.
- Benefits: Competitive salary, bonus potential, free eye surgery, and 29 days annual leave.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Excellent communication skills and a willingness to learn.
- Other info: Supportive environment with ongoing training and career growth opportunities.
The predicted salary is between 21316 - 26776 £ per year.
Title: Customer Care Advisor – Live Chat
Hours: Full Time
Location: Glasgow City Centre – office based
Salary: £25,396 plus bonus potential
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
For over 35 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Each day will vary however the core components of your role will include:
- Engaging with existing or potential customers/patients
- Acting as first point of contact for internal and external customers
- Handling customer enquiries quickly and efficiently
- Booking consultations, sight tests and post-operative appointments
- Maintain and develop product knowledge and customer service skills
- Accurate maintenance of patient records
Essential skills
- Excellent verbal and written communication skills
- The ability to deal with customers over the telephone in a confident and professional manner
- A willingness to learn
- Excellent rapport building and communication skills with the ability to overcome objections
What’s in it for you?
- Excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave (pro rata)
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.
Optical Express is an equal opportunities employer
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Customer Care Advisor – Live Chat employer: Optical Express Westfield Limited
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor – Live Chat
✨Tip Number 1
Get to know the company! Research Optical Express and their values. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture of care and excellence.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers over live chat, make sure you're comfortable expressing yourself clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be ready to showcase your problem-solving abilities! Think of examples from your past experiences where you've successfully handled customer inquiries or resolved issues. This will help you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Optical Express team right from the start!
We think you need these skills to ace Customer Care Advisor – Live Chat
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Care Advisor role. Highlight your relevant experience and skills that match the job description, especially your communication skills and ability to handle customer enquiries.
Show Your Passion: Let us see your enthusiasm for patient care and customer service! Share any experiences that demonstrate your commitment to helping others and how you can contribute to our culture of care and integrity.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications without wading through unnecessary fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Optical Express Westfield Limited
✨Know Your Stuff
Before the interview, make sure you brush up on Optical Express and their services. Understand what they do, especially in laser eye surgery and patient care. This will show your genuine interest and help you answer questions more confidently.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and communication skills. Think about how you would handle difficult customer situations or objections. Practising with a friend can help you feel more at ease during the actual interview.
✨Showcase Your Communication Skills
As a Customer Care Advisor, strong verbal and written communication is key. During the interview, focus on articulating your thoughts clearly and confidently. Use examples from past experiences to demonstrate your ability to engage with customers effectively.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how success is measured in the role. It shows that you're not just interested in the job, but also in how you can contribute to the company.
