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- Tasks: Build relationships with patients and assist in their treatment journey.
- Company: Optical Express, dedicated to exceptional patient care and community support.
- Benefits: 29 days annual leave, free eye surgery, ongoing training, and a pension scheme.
- Why this job: Make patients feel like superstars while working in a supportive and fun environment.
- Qualifications: Passion for customer service, strong organisation skills, and clear communication.
- Other info: Opportunity for personal growth and occasional travel to York Clinic.
The predicted salary is between 30000 - 42000 £ per year.
Location: Darlington with occasional cover at York Clinic
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment date
- Discussing finance options
- Accurately maintaining patient records
- Occasional travel to York Clinic – normally 1 – 2 times per week (compensated by the business)
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Previous experience working towards sale targets and personal KPI’s
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor in Coatham Mundeville employer: Optical Express Westfield Limited
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor in Coatham Mundeville
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optical Express on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and customer service. We recommend role-playing with a friend to get comfortable and confident in your responses.
✨Tip Number 3
Show your passion for patient care during the interview. Share personal stories or experiences that highlight your commitment to providing exceptional service. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Patient Advisor in Coatham Mundeville
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for patient care shine through. We want to see how much you care about providing world-class service and making patients feel like superstars!
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Patient Advisor role. We love seeing how your background aligns with our values and the responsibilities of the job.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is articulate and easy to understand, just like you would with our patients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Optical Express!
How to prepare for a job interview at Optical Express Westfield Limited
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Patient Advisor, you'll be the first point of contact for patients. Prepare examples from your past experiences where you've provided exceptional customer service. Highlight how you built relationships and resolved issues, as this will resonate well with the interviewers.
✨Practice Clear Communication
Since the role involves communicating with a diverse range of people, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you explain complex information simply and effectively.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the company.