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For Companies At a Glance
- Tasks: Manage clinic performance and support your team in delivering exceptional patient care.
- Company: Join Optical Express, the UK's leading provider of laser eye surgery with over 35 years of experience.
- Benefits: Enjoy a competitive salary, free optical products, and career progression in a modern environment.
- Why this job: Be part of a caring culture that values teamwork, community impact, and personal growth.
- Qualifications: Strong management experience in retail or optical settings; excellent communication skills required.
- Other info: This is a fantastic opportunity to grow within a global organisation committed to excellence.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
If you’re looking to work for a market leader, then read on as we are looking for a Clinic Manager to work in our Bournemouth clinic. Our Bournemouth clinic is a dual branded clinic that provides both optical and aesthetic services, including Laser eye surgery consultations, private eye tests, contact lens fitting, skin consultations and laser treatments.
Key Responsibilities
You will be customer facing and you will help drive performance for the practice. You’ll also be responsible for the daily operational efficiency of the practice; a key part of your role will be developing the team and also promoting the benefits of laser eye surgery to patients.
You may come from a healthcare or retail background where world class customer service comes naturally to you.
You will have strong management experience within a high-end retail or Optical setting. You’ll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management.
It goes without saying that you’ll possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express.
Day to day
- Effectively and efficiently manage resources to meet customer demands
- Ensure the practice is presentable and maintained to the highest standards of tidiness and cleanliness which showcase the professional image of Optical Express
- Help recruit, induct, coach and support your team to ensure all team members meet acceptable levels of knowledge and competence
- Ensure the team influences and advises potential patients on the most suitable and appropriate solution for their needs
What’s in it for you?
- Salary between £32-37,000 DoE plus bonus
- Free or discounted optical products and procedures
- Career progression
- Modern working environment with superb technological support
Please apply now by uploading your CV.
This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.
Optical Express is an equal opportunities employer.
Clinic Manager employer: Optical Express Westfield Limited
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinic Manager
✨Tip Number 1
Familiarise yourself with Optical Express's values and culture. Understanding their commitment to patient care and community involvement will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight your management experience in customer-facing roles. Be prepared to discuss specific examples of how you've successfully led teams in high-pressure environments, as this will demonstrate your capability to drive performance in the clinic.
✨Tip Number 3
Prepare to discuss your approach to coaching and developing team members. Optical Express values a strong team dynamic, so sharing your strategies for performance management will show that you can foster a supportive work environment.
✨Tip Number 4
Research the latest trends in optical care and laser surgery. Being knowledgeable about the industry will not only impress your interviewers but also allow you to engage in meaningful conversations about how to promote these services effectively.
We think you need these skills to ace Clinic Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Clinic Manager position at Optical Express. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Highlight relevant experience in management, customer service, and the optical or retail sector. Use specific examples that demonstrate your ability to lead a team and drive performance, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for patient care and your commitment to excellence. Mention how your values align with those of Optical Express and provide examples of how you've successfully managed teams in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for a managerial role.
How to prepare for a job interview at Optical Express Westfield Limited
✨Showcase Your Customer Service Skills
As a Clinic Manager, you'll be customer-facing, so it's crucial to demonstrate your world-class customer service skills during the interview. Share specific examples of how you've successfully managed customer interactions and resolved issues in previous roles.
✨Highlight Your Management Experience
Make sure to discuss your management experience, especially in high-end retail or optical settings. Be prepared to talk about how you've developed teams, driven performance, and achieved results through effective leadership.
✨Demonstrate Your Passion for People
Optical Express values a culture of care and support. Convey your passion for developing people and fostering a positive team environment. Discuss any initiatives you've led that improved team morale or performance.
✨Prepare for Questions on Operational Efficiency
Since you'll be responsible for the daily operational efficiency of the practice, prepare to answer questions about how you would manage resources and maintain high standards. Think of examples where you've improved processes or enhanced the customer experience.
