At a Glance
- Tasks: Build relationships with patients and assist in their treatment journey.
- Company: Optical Express, a leader in patient care and innovative technology.
- Benefits: Competitive salary, bonuses, 33 days leave, and free eye treatments.
- Other info: Join a fun, rewarding environment with ongoing training and career growth.
- Why this job: Make patients feel like superstars while working in a supportive team.
- Qualifications: Passion for customer service and strong organisational skills required.
The predicted salary is between 28000 - 35000 £ per year.
Hours: Full time, 40 hours per week
Location: London - Great Portland Street (must be flexible to work Saturdays)
Salary: from £28,000 + Bonus & benefits
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 33 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Experience Advisor — London Clinic in City of Westminster employer: Optical Express Westfield Limited
Optical Express is an exceptional employer, dedicated to fostering a supportive and collaborative work environment in our new London clinic. With a focus on employee growth through ongoing training, generous benefits including free eye care, and a commitment to community engagement, we ensure that our Patient Experience Advisors not only thrive professionally but also contribute positively to the lives of our patients and local communities.
Contact Details:
Optical Express Westfield Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Experience Advisor — London Clinic in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optical Express on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the role of a Patient Experience Advisor. We want you to shine, so rehearse your answers and be ready to showcase your passion for patient care!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a patient-facing role. Choose an outfit that’s professional yet comfortable, so you can focus on showing off your personality and skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Patient Experience Advisor — London Clinic in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for providing world-class customer service shine through. We want to see how much you care about making patients feel like superstars!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We love seeing how your background aligns with our values and the role of a Patient Experience Advisor.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that communicate your thoughts effectively. Remember, clarity is key when dealing with diverse patients!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Optical Express.
How to prepare for a job interview at Optical Express Westfield Limited
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Patient Experience Advisor, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you can make patients feel valued and cared for right from their first interaction.
✨Practice Clear Communication
Since you'll be dealing with a diverse range of patients, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family to refine your communication style and ensure you come across as approachable and professional.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the Optical Express community.
