At a Glance
- Tasks: Make outbound calls to patients interested in eye treatments and convert leads into consultations.
- Company: Join Optical Express, the UK's leading provider of laser eye surgery with over 35 years of experience.
- Benefits: Enjoy 29 days annual leave, free eye surgery, and a modern working environment.
- Other info: Full training provided with clear progression routes for top performers.
- Why this job: Be part of a supportive team focused on excellence and making a positive impact on patients' lives.
- Qualifications: Target-driven individuals with sales or high-contact customer service experience are encouraged to apply.
The predicted salary is between 20316 - 26700 £ per year.
Job Description
Title: Contact Centre – Outbound Sales
Hours: Part Time
Location: Glasgow City Centre – Office based
Salary: £13.00 Plus Bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
For over 35 years, millions of patients have trusted Optical Express with their eye care. As UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Role responsibility :
Responsible for contacting patients who have shown interest in refractive treatments—including laser eye surgery and lens replacement. This role is all about converting warm leads into booked consultations by understanding patient needs and showcasing the value of our services.
- Make outbound calls to patients who have enquired about refractive treatments.
- Deliver an outstanding customer experience while identifying opportunities.
- Consistently meet and exceed KPIs and conversion targets.
- Building trust and rapport, Guiding patients through the consultation booking journey.
- Take ownership of every interaction, Ensuring a positive and informative experience.
What we are looking for:
- A driven individual with a target-focused mindset.
- Experience in outbound sales or a high-contact customer service role.
- Strong communication and persuasion skills.
- Willingness to push yourself to meet and exceed performance goals.
- Resilience, motivation and a hunger to succeed.
What’s in it for you?
- State of the art, modern working environments
- 33 days annual leave (pro rata)*
- Free Breakfast and Subsidised staff canteen.
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Full training on refractive treatments and patient handling
- Clear progression routes for top performers
- Pension scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.
Optical Express is an equal opportunities employer
Call Centre Agent - Outbound Sales in Glasgow employer: Optical Express Westfield Limited
Optical Express is an exceptional employer, offering a vibrant work culture in the heart of Glasgow City Centre. With a strong commitment to employee development, we provide comprehensive training and clear progression routes for our team members, alongside generous benefits such as free laser eye surgery and a supportive environment that fosters collaboration and respect. Join us to be part of a leading organisation dedicated to transforming lives through outstanding patient care and innovative technology.
Contact Details:
Optical Express Westfield Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent - Outbound Sales in Glasgow
✨Tip Number 1
Familiarise yourself with Optical Express and their services. Understanding the specifics of laser eye surgery and lens replacement will help you engage with potential patients more effectively during your calls.
✨Tip Number 2
Practice your communication skills by role-playing with a friend or family member. This will help you become more comfortable in delivering your pitch and addressing any questions or concerns that patients may have.
✨Tip Number 3
Set personal performance goals that align with the KPIs mentioned in the job description. This will not only motivate you but also demonstrate your target-focused mindset when you get the chance to discuss your approach during the interview.
✨Tip Number 4
Research common objections patients might have about refractive treatments. Being prepared to address these concerns will showcase your resilience and ability to build trust and rapport with potential clients.
We think you need these skills to ace Call Centre Agent - Outbound Sales in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in outbound sales or high-contact customer service roles. Use specific examples that demonstrate your communication and persuasion skills, as these are crucial for the Call Centre Agent position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention your target-focused mindset and how you can contribute to meeting and exceeding KPIs. Personalise it by referencing Optical Express and their commitment to patient care.
Highlight Relevant Skills:In your application, emphasise skills such as resilience, motivation, and the ability to build trust and rapport with customers. These traits are essential for guiding patients through the consultation booking journey.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is important in a customer-facing role.
How to prepare for a job interview at Optical Express Westfield Limited
✨Research the Company
Before your interview, take some time to learn about Optical Express. Understand their services, values, and recent developments. This knowledge will help you tailor your responses and show genuine interest in the company.
✨Prepare for Role-Specific Questions
Expect questions related to outbound sales and customer service. Be ready to discuss your previous experiences, how you've handled objections, and your strategies for converting leads into bookings. Use specific examples to illustrate your skills.
✨Demonstrate Communication Skills
As a Call Centre Agent, strong communication is key. During the interview, practice clear and confident speaking. Show that you can articulate your thoughts well and engage in a friendly manner, as this reflects how you would interact with patients.
✨Show Your Motivation and Resilience
The role requires a target-focused mindset and resilience. Be prepared to share instances where you've overcome challenges or met ambitious goals. Highlight your motivation to succeed and how you plan to contribute to the team's success.
