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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional patient outcomes in a dynamic clinic environment.
- Company: Join Optical Express, the UK's top provider of laser eye and cataract surgery with over 35 years of excellence.
- Benefits: Enjoy competitive salary, bonuses, free eye surgery, discounts, and ongoing training.
- Why this job: Be part of a caring culture that values integrity, community, and personal growth.
- Qualifications: Experience in leading teams in retail or healthcare; customer-focused with strong communication skills.
- Other info: Opportunity for career advancement in a supportive and modern workplace.
The predicted salary is between 28800 - 42000 £ per year.
Job Description
Title: Assistant Manager
Location: Cardiff
Hours: 40 hours per week
Salary: £32-34,000, plus benefits
As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider. For over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
An exciting opportunity has arisen for an ambitious Assistant Manager to join the leadership team in our Cardiff clinic. This role would be well suited to someone with existing high end retail or healthcare experience, or a current high performing individual with a background in optical sales who is looking to take the next step in their career. It will provide the successful candidate with the opportunity to develop their skills across a broad remit and disciplines.
You will be responsible for setting and maintaining world class standards throughout the clinic.
The main aspects of the role –
- Leading a team of outstanding Patient Advisors to deliver the best possible outcomes for our patients
- Ensuring that all colleagues have the right support in place to excel and develop their skills
- Effectively manage the clinic workload, and ensuring diaries are managed in advance
- Deputise for Clinic Manager
- Managing the workload for dual brands operating in the clinic
The successful candidate will have experience of –
- Leading a diverse team, preferably within a retail or clinical setting
- Hands-on and customer-centric approach
- Delivery against recognised industry standards
- Developing a multi-disciplinary team to meet the levels of service and activity expectations
- Leadership with incidents, safeguarding, referrals and complaints
- Monitoring SLA’s and escalation as required
- Managing the performance of the team to deliver the highest calibre of clinical and customer service at all times
- Maintaining relationships with the senior leadership team
- Confidence and integrity to operate with the utmost discretion
- Excellent communication and presentation skill
- Knowledge of Optical or Aesthetics would be beneficial.
What’s in it for you?
- Competitive salary with excellent bonus potential
- Free Laser Eye and Intraocular Lens Surgery
- Discounts on prescription eyewear and sunglasses
- Generous Optical Express family & friends discount
- Modern working environment
- On-going training and development opportunities
- Workplace Pension Scheme
Please apply now by uploading your CV.
This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.
Optical Express is an equal opportunities employer.
Assistant Manager employer: Optical Express Westfield Limited
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with Optical Express's values and culture. Understanding their commitment to patient care, community involvement, and teamwork will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to discuss specific examples of how you've successfully led teams, managed workloads, and improved service delivery, as these are key aspects of the Assistant Manager role.
✨Tip Number 3
Research the optical industry and current trends. Being knowledgeable about the latest advancements in eye care and customer service standards will show your enthusiasm for the role and your commitment to providing excellent patient outcomes.
✨Tip Number 4
Network with current or former employees of Optical Express. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Assistant Manager position.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or healthcare, especially any leadership roles. Emphasise your customer-centric approach and any achievements that demonstrate your ability to lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific aspects of Optical Express's culture and values that resonate with you, and explain how your background aligns with their expectations for an Assistant Manager.
Highlight Leadership Experience: In both your CV and cover letter, focus on your experience leading diverse teams. Provide examples of how you've supported team members' development and managed workloads effectively in previous roles.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your strong communication and presentation skills. Use clear and concise language, and consider including examples of successful interactions with colleagues or customers.
How to prepare for a job interview at Optical Express Westfield Limited
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be leading a team of Patient Advisors. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in high-pressure environments.
✨Demonstrate Customer-Centric Approach
Optical Express values a hands-on, customer-centric approach. Share examples of how you've prioritised customer satisfaction in your past roles and how you plan to maintain high service standards.
✨Familiarise Yourself with Optical Industry Standards
Knowledge of optical or aesthetics will be beneficial. Brush up on industry standards and practices, and be ready to discuss how you can contribute to maintaining these standards in the clinic.
✨Prepare for Scenario-Based Questions
Expect questions about handling incidents, safeguarding, and complaints. Think of specific scenarios from your past experience where you successfully navigated challenges and improved team performance.
