We are Optical Express (Westfield) Limited, the UK's leading provider of laser eye surgery, lens replacement, and private cataract surgery. With over 2 million procedures performed worldwide and more than £600 million invested in cutting-edge clinics and technology, we combine advanced diagnostic and surgical expertise with personalised patient care.
Our dedicated clinical teams deliver tailored vision correction treatments supported by comprehensive aftercare, earning us a 99% patient recommendation rate and the highest number of 5-star Trustpilot reviews among national eye surgery providers. We are currently seeking a Clinic Manager to lead our Westfield clinic team. If you're passionate about healthcare management and committed to delivering exceptional patient experiences, we encourage you to apply and join us in transforming lives through better vision.
You will be customer facing and you will help drive performance for the practice. You'll also be responsible for the daily operational efficiency of the practice; a key part of your role will be developing the team and also promoting the benefits of laser eye and Lens replacement surgery to our patients.
Day to day Drive the commercial performance of the team and clinic overall Display an exceptional level of professional standards Management of clinic diary Provide clear and concise communication to team on daily expectations Ensure the practice is presentable and maintained to the highest standards of tidiness and cleanliness which showcase the professional image of Optical Express Help recruit, induct, coach and support your team to ensure all team members meet acceptable levels of knowledge and competence Ensure the team influences and advises potential patients on the most suitable and appropriate solution for their needs You will have strong management experience within an Optical or Healthcare setting or high-end retail.
You'll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management. It goes without saying that you'll possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express.
State of the art, modern working environment 33 days annual Leave Free Laser Eye Surgery and Intraocular Lens Surgery Free eye tests Discounted prescription eye wear and sunglasses Generous Optical Express friends and family discount scheme Ongoing training and development opportunities Pension scheme Access to a range of exclusive offers, discounts and rewards Employee Assistance Programme and Wellbeing Solutions Support Location: Great Portland Street, London Hours: 40 hours per week Salary: £60,000 OTE
