We are a leading provider in the UK specializing in laser eye surgery, lens replacement, and private cataract surgery, with over 2 million procedures performed globally. Investing more than £600 million in cutting-edge clinics and technology, we offer personalized care and a wide range of vision correction solutions through our nationwide network of clinics, ensuring outstanding clinical outcomes and exceptional aftercare. We are currently seeking a Patient Advisor to join our dedicated team.
If you are passionate about helping others and want to contribute to improving patients' lives with world-class eye care, we encourage you to apply and become part of our exciting journey. Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. It's our Patient Advisor's role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.
Every day will bring something new, but your day to day role will involve: Building relationships with patients and ensuring regular communication prior to and following their treatment Assisting in patient consultations Scanning patients eyes using state of the art equipment as part of a full health check Assisting patients to complete health questionnaires Introducing patients to their optometrist Scheduling treatment dates Discussing finance options Accurately maintaining patient records Have a passion for providing world-class customer service Possess strong organisational skills Can communicate clearly and articulately with a diverse range of people Have previous experience working towards sales targets and personal KPI's Are motivated and driven to succeed An industry leading salary plus excellent bonus potential State of the art, modern working environments 33 days annual leave Free Laser Eye Surgery and Intraocular Lens Surgery Free eye tests Discounted prescription eye wear and sunglasses Generous Optical Express friends and family discount scheme Ongoing training and development opportunities Pension scheme Access to a range of exclusive offers, discounts and rewards Employee Assistance Programme and Wellbeing Solutions/Support
Patient Advisor in Cheltenham employer: Optical Express Limited
Optical Express is an exceptional employer, dedicated to fostering a culture of care, trust, and integrity within its team. Located in the vibrant Edinburgh Haymarket, employees benefit from state-of-the-art facilities, generous annual leave, and ongoing training opportunities, all while making a meaningful impact on patients' lives through transformative eye care. With a strong emphasis on teamwork and personal development, Optical Express offers a rewarding environment for those looking to grow in the healthcare sector.
