At a Glance
- Tasks: Be the friendly face of our clinic, managing calls and providing top-notch customer service.
- Company: Join Optical Express, the UK's leading eye care provider with over 35 years of trusted service.
- Benefits: Enjoy free or discounted optical products, career progression, and a modern work environment.
- Other info: This is a fantastic opportunity to grow within a global organisation.
- Why this job: Experience a dynamic role in a supportive team, making a real impact on patient journeys.
- Qualifications: We're looking for confident, organised individuals with a passion for customer service.
The predicted salary is between 23000 - 31000 £ per year.
Job Title – Receptionist
Location – Southampton
Hours – Part‑time (16-24 Hours, flexible over weekends)
Salary- £26,500
Optical Express is the UK’s only complete eye care provider, and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. Each week Optical Express Surgeons undertake more laser eye surgery and private intraocular lens procedures collectively than any other providers.
For over 35 years, millions of patients have trusted Optical Express with their eye care. Operating clinics across the UK, Ireland, and mainland Europe, Optical Express, supported by an esteemed International Medical Advisory Board, is a thought leader in the global optometry and refractive surgery industry.
Optical Express gives patients their very best results through investing in state of the art technology, employing experienced, highly skilled surgeons and optometrists, continuously analysing clinical outcomes and working with pioneers and innovators from within the industry, to include Johnson & Johnson Vision and Zeiss.
You will work as part of a team providing a high level of service to the patients and employees and will require the ability to multi‑task in a busy retail environment. This role is a key part of the patient journey and requires very high personal standards to deliver a quality of care and world class customer experience.
Every day will bring something new but your day to day role will involve
- Covering the reception area, maintaining a priority for incoming calls at all times
- Take clear and concise messages
- Communicating all messages promptly and accurately
- Provide administrative support to the Manager
- Maintain stationery stocks and oversee the ordering of new supplies
- General reception duties as and when required
We are looking for applicants who are confident and professional, who have a passion for providing a world class customer service along with strong organisational and communication skills. You will have the ability to work closely with others around you, be articulate and presentable, motivated to achieve and have a willingness to learn and progress within Optical Express, whilst demonstrating confidentiality, integrity and discretion at all times.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- State of the art, modern working environments
- 33 days annual leave*
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
- Access to a range of exclusive offers, discounts and rewards
- Employee Assistance Programme and Wellbeing Solutions/Support
This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.
Optical Express is an equal opportunities employer
#J-18808-Ljbffr
Receptionist Optical Express in Southampton employer: Optical Express Group
Optical Express Group is an exceptional employer located in the vibrant heart of Central London, offering a dynamic work environment that fosters collaboration and professional growth. With competitive salaries and a comprehensive benefits package, including support for ongoing training and employee wellbeing, this role as a Senior Optometrist promises not only meaningful work but also the opportunity to thrive in your career. Join a team that values clinical excellence and is dedicated to making a positive impact on patients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist Optical Express in Southampton
✨Tip Number 1
Familiarise yourself with Optical Express and their services. Understanding their offerings, especially in laser eye surgery and customer care, will help you demonstrate your enthusiasm and knowledge during any interviews.
✨Tip Number 2
Practice your communication skills. As a receptionist, you'll need to convey information clearly and professionally. Consider role-playing scenarios with friends or family to build your confidence in handling various customer interactions.
✨Tip Number 3
Showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks at once. Being able to articulate these situations will highlight your ability to thrive in a busy retail environment.
✨Tip Number 4
Network with current or former employees of Optical Express. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the receptionist position.
We think you need these skills to ace Receptionist Optical Express in Southampton
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Receptionist position at Optical Express. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your organisational and communication skills.
Write a Compelling Cover Letter:In your cover letter, express your passion for providing world-class customer service and your motivation to work at Optical Express. Mention specific examples from your past experiences that showcase your ability to multi-task and work in a busy environment.
Proofread Your Application:Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Optical Express Group
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for patients. Highlight your previous experience in customer service and provide examples of how you've handled difficult situations with professionalism and care.
✨Demonstrate Organisational Abilities
This role requires strong organisational skills. Be prepared to discuss how you manage multiple tasks effectively, especially in a busy environment. Consider sharing specific tools or methods you use to stay organised.
✨Communicate Clearly and Confidently
Effective communication is key in this position. Practice articulating your thoughts clearly and confidently during the interview. You might want to prepare answers to common questions about your communication style and experiences.
✨Research Optical Express
Familiarise yourself with Optical Express and its services. Understanding their mission and values will help you align your answers with what they are looking for in a candidate, showing that you're genuinely interested in the role.
