At a Glance
- Tasks: Be the friendly face of our clinic, managing calls and supporting patients daily.
- Company: Join Optical Express, the UK's leading eye care provider with over 35 years of trusted service.
- Benefits: Enjoy a competitive salary, free optical products, and career progression in a modern environment.
- Other info: Must be available to work Saturdays; this is a great opportunity for growth!
- Why this job: This role offers a chance to make a real impact on patient experiences in a dynamic team.
- Qualifications: We're looking for confident, organised individuals with a passion for customer service.
The predicted salary is between 20400 - 28600 £ per year.
Location – Peterborough
Hours – 40 hours per week (Must be able to work Saturdays)
Salary – £25,400 per annum
Optical Express is the UK’s only complete eye care provider, and the leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. Each week Optical Express Surgeons undertake more laser eye surgery and private intraocular lens procedures collectively than any other providers.
For over 35 years, millions of patients have trusted Optical Express with their eye care. Operating clinics across the UK, Ireland, and mainland Europe, Optical Express, supported by an esteemed International Medical Advisory Board, is a thought leader in the global optometry and refractive surgery industry.
Optical Express gives patients their very best results through investing in state of the art technology, employing experienced, highly skilled surgeons and optometrists, continuously analysing clinical outcomes and working with pioneers and innovators from within the industry, to include Johnson & Johnson Vision and Zeiss.
You will work as part of a team providing a high level of service to the patients and employees and will require the ability to multi-task in a busy retail environment. This role is a key part of the patient journey and requires very high personal standards to deliver a quality of care and world class customer experience.
Every day will bring something new but your day to day role will involve:
- Covering the reception area, maintaining a priority for incoming calls at all times
- Taking clear and concise messages
- Communicating all messages promptly and accurately
- Providing administrative support to the Manager
- Maintaining stationery stocks and overseeing the ordering of new supplies
- Performing general reception duties as required
We are looking for applicants who are confident and professional, who have a passion for providing world class customer service along with strong organisational and communication skills. You will have the ability to work closely with others around you, be articulate and presentable, motivated to achieve and have a willingness to learn and progress within Optical Express, whilst demonstrating confidentiality, integrity and discretion at all times.
What’s in it for you?
- Competitive salary
- Free or discounted optical products/procedures
- Career progression
- Modern working environment with superb technology support
Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.
Optical Express is an equal opportunities employer.
Receptionist in Peterborough employer: Optical Express Group
Optical Express is an exceptional employer, offering a competitive salary and a modern working environment equipped with state-of-the-art technology. As a Receptionist in our Peterborough clinic, you will be part of a dedicated team committed to delivering world-class customer service, with ample opportunities for career progression and personal development within a leading organisation in the eye care industry.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Peterborough
✨Tip Number 1
Familiarise yourself with Optical Express and their services. Understanding their offerings, especially in laser eye surgery and customer care, will help you engage confidently during any interviews.
✨Tip Number 2
Highlight your customer service experience. Since the role requires providing a world-class customer experience, be ready to share specific examples of how you've excelled in similar situations.
✨Tip Number 3
Demonstrate your organisational skills. Prepare to discuss how you manage multiple tasks effectively, as this role involves juggling various responsibilities in a busy environment.
✨Tip Number 4
Show your enthusiasm for learning and growth. Be prepared to express your motivation to develop within the company, as Optical Express values employees who are eager to progress.
We think you need these skills to ace Receptionist in Peterborough
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Receptionist at Optical Express. Highlight your ability to multi-task, provide excellent customer service, and maintain high personal standards in your application.
Tailor Your CV:Customise your CV to reflect the skills and experiences that are relevant to the Receptionist position. Emphasise your organisational and communication skills, as well as any previous experience in a customer-facing role.
Craft a Strong Cover Letter:Write a compelling cover letter that showcases your passion for providing world-class customer service. Mention specific examples from your past experiences that demonstrate your ability to handle busy environments and work as part of a team.
Proofread Your Application:Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Optical Express Group
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for patients. Highlight your previous experience in customer service and provide examples of how you've handled difficult situations with grace and professionalism.
✨Demonstrate Organisational Abilities
This role requires strong organisational skills. Be prepared to discuss how you manage multiple tasks effectively, perhaps by sharing specific strategies or tools you use to stay organised in a busy environment.
✨Communicate Clearly and Confidently
Effective communication is key in this position. Practice articulating your thoughts clearly and confidently, as you'll need to convey messages accurately and maintain a professional tone at all times.
✨Research Optical Express
Familiarise yourself with Optical Express and its services. Understanding the company's values and mission will not only help you answer questions more effectively but also demonstrate your genuine interest in the role.
