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- Tasks: Engage with patients, assist in consultations, and maintain records.
- Company: Optical Express is dedicated to exceptional patient care and community support.
- Benefits: Enjoy a competitive salary, bonus potential, free eye surgery, and ongoing training.
- Why this job: Join a fun, rewarding team focused on excellence and making a difference.
- Qualifications: Passion for customer service, strong organisational skills, and clear communication required.
- Other info: Part-time role with flexible hours, including weekends.
The predicted salary is between 15200 - 21120 £ per year.
Hours: Part Time – 2/3 days per week (including weekends)
Salary: From £25,400 pro rata per annum + bonus, benefits
Location: Colchester
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary of £24,000 per annum pro rata plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Contact Detail:
Optical Express Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor Optical Express Optical Express
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Since the role focuses heavily on building relationships with patients, think of specific examples where you've gone above and beyond to ensure customer satisfaction.
✨Tip Number 3
Practice your communication skills. As a Patient Advisor, you'll need to articulate information clearly to patients. Consider role-playing scenarios with friends or family to enhance your ability to communicate effectively.
✨Tip Number 4
Show your enthusiasm for the role by preparing thoughtful questions about the position and the company. This not only demonstrates your interest but also gives you valuable insights into what it’s like to work at Optical Express.
We think you need these skills to ace Patient Advisor Optical Express Optical Express
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Patient Advisor. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service or healthcare. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills and ability to communicate effectively.
Write a Personalised Cover Letter: In your cover letter, express your passion for patient care and customer service. Mention specific examples from your past experiences that showcase your ability to build relationships and maintain clear communication with diverse individuals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Optical Express Group
✨Showcase Your Customer Service Skills
As a Patient Advisor, you'll be the first point of contact for patients. Highlight your experience in providing exceptional customer service and how you can make patients feel valued and cared for.
✨Demonstrate Strong Communication Abilities
Effective communication is key in this role. Be prepared to discuss how you've successfully communicated with diverse groups in the past, ensuring clarity and understanding.
✨Emphasise Organisational Skills
The role requires strong organisational skills. Share examples of how you've managed multiple tasks or schedules efficiently, especially in a fast-paced environment.
✨Express Your Passion for Patient Care
Optical Express values a culture of care and integrity. Convey your genuine passion for helping others and how you align with their mission to provide outstanding patient care.
