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- Tasks: Build relationships with patients and assist in their eye care journey.
- Company: Optical Express, a leader in patient care and innovative eye treatments.
- Benefits: Competitive salary, bonus potential, free eye surgery, and generous leave.
- Why this job: Make a real difference in patients' lives while working in a supportive team.
- Qualifications: Passion for customer service and strong organisational skills required.
- Other info: Dynamic role with ongoing training and development opportunities.
The predicted salary is between 25400 - 25400 £ per year.
Job Title – Patient Advisor
Hours: Full Time – 40 hours must be flexible to work weekends
Salary: £25,400 per annum + bonus, benefits
Location: Torquay with weekly travel to Exeter
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary of £25,400 per annum pro rata plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
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Patient Advisor Optical Express Optical Express employer: Optical Express Group
Contact Detail:
Optical Express Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor Optical Express Optical Express
✨Tip Number 1
Get to know the company! Research Optical Express and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture of care and integrity.
✨Tip Number 2
Practice your communication skills! As a Patient Advisor, you'll be chatting with all sorts of people. Role-play with a friend or family member to get comfortable discussing patient care and answering questions clearly.
✨Tip Number 3
Show off your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you're ready to make patients feel like superstars!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Optical Express team. Don’t miss out on this opportunity!
We think you need these skills to ace Patient Advisor Optical Express Optical Express
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let us see your enthusiasm for providing world-class customer service. Share any relevant experiences that highlight your commitment to making patients feel valued and cared for.
Be Organised and Clear: Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary to showcase your skills and experiences. We love a tidy application!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Patient Advisor role. Mention how your skills align with our focus on exceptional patient care.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Optical Express Group
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Patient Advisor, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to build relationships and communicate clearly, as these are crucial for the role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations with patients. Think about scenarios where you had to deal with difficult customers or manage multiple tasks at once. Practising your responses can help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you're engaged and serious about the position.
