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- Tasks: Engage with patients, assist in consultations, and maintain records in a dynamic clinic environment.
- Company: Optical Express is dedicated to exceptional patient care and invests in its people and technology.
- Benefits: Enjoy a competitive salary, free optical products, and a modern work environment with training opportunities.
- Why this job: Join a supportive team focused on excellence and community impact while making patients feel valued.
- Qualifications: Passion for customer service, strong organisational skills, and clear communication are essential.
- Other info: Full-time role in Southampton with a salary of £27,000 plus benefits.
The predicted salary is between 27000 - 27000 £ per year.
Job Title – Patient Advisor
Location – Southampton
Hours – Full-time, 40 hrs per week (must be flexible to work weekends)
Salary – from £27,000 pro rata + benefits
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics.
Our Patient Advisors are often the first person our patient interacts with in our clinics. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- Competitive salary
- Free and discounted optical products/procedures
- Modern working environment with superb technology support
- Genuine investment in your training and career progression
If you believe you have the right skills and attributes for this role, we would love to hear from you.
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Patient Advisor Optical Express employer: Optical Express Group
Contact Detail:
Optical Express Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor Optical Express
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've gone above and beyond for a customer, as this role heavily relies on building relationships and ensuring patient satisfaction.
✨Tip Number 3
Brush up on your organisational skills. Be ready to explain how you manage multiple tasks effectively, as the role involves scheduling appointments and maintaining accurate patient records.
✨Tip Number 4
Showcase your communication skills by preparing to engage in role-play scenarios. This could involve simulating a patient consultation or discussing treatment options, which will demonstrate your ability to connect with patients.
We think you need these skills to ace Patient Advisor Optical Express
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Patient Advisor at Optical Express. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Customer Service Skills: Since the role focuses on providing exceptional patient care, emphasise your customer service experience. Use specific examples that demonstrate your ability to build relationships and communicate effectively with diverse individuals.
Showcase Organisational Abilities: Mention any relevant experience that showcases your organisational skills. This could include managing schedules, maintaining records, or coordinating with team members to ensure smooth operations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Discuss why you want to work at Optical Express and how you can contribute to their culture of care, trust, and integrity.
How to prepare for a job interview at Optical Express Group
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing exceptional patient care during the interview. Share examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with Optical Express's commitment to patient satisfaction.
✨Demonstrate Strong Communication Skills
Since you'll be interacting with a diverse range of patients, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and consider role-playing common patient scenarios to demonstrate your ability to connect with people effectively.
✨Highlight Organisational Abilities
As a Patient Advisor, you'll need to manage multiple tasks efficiently. Prepare to discuss your organisational strategies and provide examples of how you've successfully handled busy workloads or complex schedules in the past.
✨Research Optical Express and Its Values
Familiarise yourself with Optical Express's mission, values, and community initiatives. Being knowledgeable about the company will not only help you answer questions more effectively but also show your genuine interest in becoming part of their team.
