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- Tasks: Support patients with eye care, perform diagnostic scans, and ensure a smooth patient journey.
- Company: Optical Express is dedicated to exceptional patient care and invests in its people and technology.
- Benefits: Enjoy a competitive salary, bonuses, 29 days leave, free eye surgery, and ongoing training.
- Why this job: Join a fun, rewarding team focused on care, community, and making a positive impact.
- Qualifications: Strong communication skills, self-motivated, organised, and a passion for customer service required.
- Other info: Flexible work at Truro and Exeter clinics; full training provided for diagnostic tasks.
The predicted salary is between 21600 - 32400 £ per year.
Job Title – Patient Advisor
Location – Truro
Hours – Full Time – 40 hrs per week ( must have flexibility to do Saturdays )
Salary – from £26,000 plus bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Have previous experience working towards sale targets and personal KPI’s
- Be commercially aware whilst providing world‑class customer service
- Flexible to assist at the Truro and Exeter clinic
If you believe you have the right skills and attributes for this role, we would love to hear from you
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Patient Advisor Optical Express employer: Optical Express Group
Contact Detail:
Optical Express Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor Optical Express
✨Tip Number 1
Familiarise yourself with Optical Express's values and culture. Understanding their commitment to patient care and community involvement will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about health-related topics. This will help you feel more comfortable discussing patient information and demonstrating your ability to relay important details clearly.
✨Tip Number 3
Research common diagnostic eye scans and procedures that Patient Advisors might encounter. Having a basic understanding of these processes will not only impress your interviewers but also show your genuine interest in the role.
✨Tip Number 4
Network with current or former employees of Optical Express on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Patient Advisor role, which can help you tailor your approach.
We think you need these skills to ace Patient Advisor Optical Express
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Patient Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and communication. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent patient care.
Write a Strong Cover Letter: In your cover letter, express your passion for patient care and your motivation to work at Optical Express. Mention specific examples of how you've successfully communicated with clients or handled challenging situations in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Patient Advisor role.
How to prepare for a job interview at Optical Express Group
✨Showcase Your Communication Skills
As a Patient Advisor, strong communication is key. During the interview, make sure to demonstrate your ability to articulate thoughts clearly and engage in active listening. Use examples from past experiences where you successfully communicated with patients or colleagues.
✨Highlight Your Customer Service Experience
Optical Express values world-class customer service. Be prepared to discuss specific instances where you went above and beyond for a customer. This will show your potential employer that you understand the importance of patient care and are committed to providing a 5-star service.
✨Demonstrate Your Organisational Skills
The role involves maintaining accurate patient records and scheduling consultations. Bring up examples of how you've effectively managed multiple tasks or projects in the past. This will illustrate your ability to stay organised and efficient in a busy environment.
✨Express Your Passion for the Role
Optical Express is looking for driven individuals who are passionate about their work. Share what excites you about the Patient Advisor position and how it aligns with your career goals. This enthusiasm can set you apart from other candidates.
