At a Glance
- Tasks: Help patients feel at ease while providing top-notch service and support.
- Company: Optical Express is dedicated to exceptional patient care and community impact.
- Benefits: Enjoy a competitive salary, bonuses, free eye surgery, and 29 days annual leave.
- Other info: Full training provided for diagnostic eye scans; no prior experience needed.
- Why this job: Join a fun, supportive team focused on excellence and personal growth.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 20400 - 29600 £ per year.
Job Title - Patient Advisor
Location - Bristol
Hours - Full Time - 40 hours (must be available Saturdays)
Salary - £28,000, & benefits, full training will be given
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- State of the art, modern working environments
- 33 days annual leave*
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
- Access to a range of exclusive offers, discounts and rewards
- Employee Assistance Programme and Wellbeing Solutions/Support
It's our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
We are looking to add to our team in our Bristol clinic.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients' consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Have previous experience working sales targets and personal KPIs
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
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Patient Advisor Optical Express employer: Optical Express Group
Optical Express Group is an exceptional employer located in the vibrant heart of Central London, offering a dynamic work environment that fosters collaboration and professional growth. With competitive salaries and a comprehensive benefits package, including support for ongoing training and employee wellbeing, this role as a Senior Optometrist promises not only meaningful work but also the opportunity to thrive in your career. Join a team that values clinical excellence and is dedicated to making a positive impact on patients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor Optical Express
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your responses during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about health-related topics. This will help you feel more confident when discussing patient information and building relationships with potential patients.
✨Tip Number 3
Research common questions asked in customer service roles, especially in healthcare settings. Being prepared for these questions will allow you to demonstrate your strong negotiation and organisational skills effectively.
✨Tip Number 4
Network with current or former employees of Optical Express on platforms like LinkedIn. They can provide valuable insights into the company culture and the role, which can help you tailor your approach during the application process.
We think you need these skills to ace Patient Advisor Optical Express
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and skills required for the Patient Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or healthcare settings. Use bullet points for clarity and focus on achievements that demonstrate your communication and organisational skills.
Write a Personalised Cover Letter:In your cover letter, express your passion for patient care and your motivation to work at Optical Express. Mention specific aspects of the company culture that resonate with you and how you can contribute to their mission.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Patient Advisor role.
How to prepare for a job interview at Optical Express Group
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing exceptional patient care during the interview. Share examples of how you've gone above and beyond for customers in previous roles, as this aligns with Optical Express's commitment to a 5-star service.
✨Demonstrate Strong Communication Skills
Prepare to showcase your communication abilities by discussing past experiences where you effectively interacted with patients or colleagues. Highlight any situations where you had to relay important information clearly and concisely, as this is crucial for the Patient Advisor role.
✨Be Ready to Discuss Organisational Skills
Since the role involves maintaining accurate patient records and scheduling consultations, be prepared to talk about how you stay organised. You could mention tools or methods you use to manage your time and tasks efficiently.
✨Understand the Company Culture
Familiarise yourself with Optical Express's values and culture of care, trust, and integrity. During the interview, reference how your personal values align with theirs, and discuss any community involvement or charitable projects you've participated in that reflect a similar ethos.
