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- Tasks: Help patients feel at ease while providing top-notch service and support.
- Company: Optical Express is dedicated to exceptional patient care and community impact.
- Benefits: Enjoy a competitive salary, bonuses, free eye surgery, and 29 days annual leave.
- Why this job: Join a fun, supportive team focused on excellence and personal growth.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Full training provided for diagnostic eye scans; no prior experience needed.
The predicted salary is between 20400 - 29600 £ per year.
Job Title – Patient Advisor
Location – London, White City
Hours – Full Time, 40 hours
Salary – Up to £30,000
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics.
Our Patient Advisors are often the first person our patient interacts with in our clinics.
Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world‑class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
- Previous experience working towards sales targets and personal KPI’s
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- Competitive salary
- Free and discounted optical products/procedures
- Modern working environment with superb technology support
- Genuine investment in your training and career progression
If you believe you have the right skills and attributes for this role, we would love to hear from you.
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Patient Advisor Optical Express employer: Optical Express Group
Contact Detail:
Optical Express Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor Optical Express
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your responses during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about health-related topics. This will help you feel more confident when discussing patient information and building relationships with potential patients.
✨Tip Number 3
Research common questions asked in customer service roles, especially in healthcare settings. Being prepared for these questions will allow you to demonstrate your strong negotiation and organisational skills effectively.
✨Tip Number 4
Network with current or former employees of Optical Express on platforms like LinkedIn. They can provide valuable insights into the company culture and the role, which can help you tailor your approach during the application process.
We think you need these skills to ace Patient Advisor Optical Express
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Patient Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or healthcare settings. Use bullet points for clarity and focus on achievements that demonstrate your communication and organisational skills.
Write a Personalised Cover Letter: In your cover letter, express your passion for patient care and your motivation to work at Optical Express. Mention specific aspects of the company culture that resonate with you and how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Patient Advisor role.
How to prepare for a job interview at Optical Express Group
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing exceptional patient care during the interview. Share examples of how you've gone above and beyond for customers in previous roles, as this aligns with Optical Express's commitment to a 5-star service.
✨Demonstrate Strong Communication Skills
Prepare to showcase your communication abilities by discussing past experiences where you effectively interacted with patients or colleagues. Highlight any situations where you had to relay important information clearly and concisely, as this is crucial for the Patient Advisor role.
✨Be Ready to Discuss Organisational Skills
Since the role involves maintaining accurate patient records and scheduling consultations, be prepared to talk about how you stay organised. You could mention tools or methods you use to manage your time and tasks efficiently.
✨Understand the Company Culture
Familiarise yourself with Optical Express's values and culture of care, trust, and integrity. During the interview, reference how your personal values align with theirs, and discuss any community involvement or charitable projects you've participated in that reflect a similar ethos.