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- Tasks: Help patients feel at ease while providing top-notch service and support.
- Company: Optical Express is dedicated to exceptional patient care and community impact.
- Benefits: Enjoy a competitive salary, 29 days leave, free eye surgery, and ongoing training.
- Why this job: Join a fun, rewarding team focused on excellence and making a difference.
- Qualifications: Strong communication skills, self-motivated, and a passion for helping others.
- Other info: Full training provided; travel between Brighton and Haywards Heath required.
The predicted salary is between 20400 - 28600 £ per year.
Job Title: Patient Advisor
Hours: Full time, 40 hours per week
Location: Haywards Heath & Brighton
Salary: from £26,500 plus bonus and benefits
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.
Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulatively with a diverse range of people
- Have previous experience working with sales targets and personal KPI’s
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
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Patient Advisor Optical Express employer: Optical Express Group
Contact Detail:
Optical Express Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor Optical Express
✨Tip Number 1
Familiarise yourself with the services offered by Optical Express, especially their laser eye surgery and intraocular lens surgery. Understanding these procedures will help you engage confidently with patients and demonstrate your commitment to their care.
✨Tip Number 2
Practice your communication skills by role-playing patient interactions with friends or family. This will help you become more comfortable in relaying information clearly and effectively, which is crucial for a Patient Advisor.
✨Tip Number 3
Research common questions and concerns patients may have about eye care and surgeries. Being knowledgeable about these topics will allow you to build trust and rapport with patients, making them feel more at ease.
✨Tip Number 4
Network with current or former employees of Optical Express on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Patient Advisor Optical Express
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Patient Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or healthcare settings. Use bullet points for clarity and focus on achievements that demonstrate your communication and organisational skills.
Write a Personalised Cover Letter: In your cover letter, express your passion for patient care and your motivation to work at Optical Express. Mention specific aspects of the company culture that resonate with you and how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Patient Advisor role.
How to prepare for a job interview at Optical Express Group
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing exceptional patient care during the interview. Share examples of how you've gone above and beyond for customers in previous roles, as this aligns with Optical Express's commitment to a culture of care.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication with both patients and professionals, prepare to discuss situations where you effectively communicated complex information. Practising clear and concise explanations will help showcase your ability to relay patient information confidently.
✨Highlight Your Organisational Skills
Be ready to talk about how you manage your time and keep records organised. Discuss any tools or methods you use to stay on top of tasks, as strong organisational skills are crucial for maintaining accurate patient records and scheduling consultations.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises that simulate patient interactions. Practising these scenarios can help you feel more comfortable and demonstrate your ability to build relationships with patients while providing a 5-star service.
