At a Glance
- Tasks: Support patients with a 5-star service and perform diagnostic eye scans.
- Company: Optical Express is dedicated to exceptional patient care and community support.
- Benefits: Enjoy a competitive salary, bonus potential, free eye surgery, and 29 days annual leave.
- Other info: Full training provided; perfect for those who love meeting new people.
- Why this job: Join a fun, fulfilling team focused on excellence and making a positive impact.
- Qualifications: Strong communication skills, self-motivated, and a passion for customer service required.
The predicted salary is between 25400 - 28360 £ per year.
Location – Chelmsford
Hours – Full time, 40 hours per week
Salary – From £25,400 per annum, bonus & benefits, full training will be given
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. A career at Optical Express is fulfilling, fun and rewarding.
As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor Optical Express in Chelmsford employer: Optical Express Group
Optical Express Group is an exceptional employer located in the vibrant heart of Central London, offering a dynamic work environment that fosters collaboration and professional growth. With competitive salaries and a comprehensive benefits package, including support for ongoing training and employee wellbeing, this role as a Senior Optometrist promises not only meaningful work but also the opportunity to thrive in your career. Join a team that values clinical excellence and is dedicated to making a positive impact on patients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor Optical Express in Chelmsford
✨Tip Number 1
Familiarise yourself with the services offered by Optical Express, especially their laser eye surgery and intraocular lens surgery. Understanding these procedures will help you engage confidently with patients and demonstrate your commitment to their care.
✨Tip Number 2
Practice your communication skills by role-playing patient interactions with friends or family. This will help you become more comfortable in conveying information clearly and empathetically, which is crucial for a Patient Advisor.
✨Tip Number 3
Research common questions and concerns that patients may have regarding eye care and surgery. Being knowledgeable about these topics will allow you to build trust and rapport with patients, enhancing their overall experience.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule for patient consultations and surgeries. This will not only demonstrate your ability to manage time effectively but also highlight your understanding of the role's responsibilities.
We think you need these skills to ace Patient Advisor Optical Express in Chelmsford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Patient Advisor role. Emphasise your communication skills, customer service experience, and any previous roles in healthcare or similar environments.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for patient care and your ability to build relationships. Mention specific examples of how you've provided excellent service in the past and why you want to work at Optical Express.
Highlight Relevant Skills:In your application, clearly outline your strong organisational skills, negotiation abilities, and self-motivation. Use bullet points to make these stand out and relate them directly to the responsibilities mentioned in the job description.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Patient Advisor role.
How to prepare for a job interview at Optical Express Group
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing exceptional patient care during the interview. Share any relevant experiences where you went above and beyond to help someone, as this aligns with Optical Express's commitment to a culture of care.
✨Demonstrate Strong Communication Skills
Prepare to showcase your communication skills by discussing how you've effectively interacted with patients or colleagues in the past. Use specific examples that highlight your ability to convey information clearly and build rapport.
✨Highlight Your Organisational Skills
Since the role involves maintaining accurate patient records and scheduling consultations, be ready to discuss your organisational strategies. Mention any tools or methods you use to stay organised and manage your time effectively.
✨Be Ready to Discuss Negotiation Techniques
As the position requires strong negotiation skills, think of instances where you've successfully negotiated outcomes. Prepare to explain your approach and how it led to a positive result, demonstrating your ability to handle financial options for patients.
