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- Tasks: Build relationships with patients and perform diagnostic eye scans.
- Company: Optical Express is a leading eye care company focused on exceptional patient care.
- Benefits: Enjoy free laser eye surgery, discounted eyewear, and 29 days annual leave.
- Why this job: Join a supportive team dedicated to excellence and community impact.
- Qualifications: Strong communication skills and self-motivation are essential.
- Other info: Full training provided; modern working environment.
The predicted salary is between 20400 - 30600 £ per year.
A leading company in eye care, Optical Express, is seeking a Patient Advisor to deliver exceptional service and support to patients in Milton Keynes. This full-time role involves building relationships with patients, performing diagnostic procedures, and ensuring a seamless experience. Candidates should be passionate, driven, and possess strong communication skills.
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Contact Detail:
Optical Express Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor Optical Express
✨Tip Number 1
Familiarise yourself with Optical Express and their services. Understanding their approach to patient care and the specific procedures they offer will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about health-related topics. This will help you articulate your thoughts clearly and confidently, which is crucial for building relationships with patients.
✨Tip Number 3
Showcase your organisational skills by preparing a mock schedule for a typical day as a Patient Advisor. This will not only help you understand the role better but also allow you to discuss your approach to managing multiple tasks during the interview.
✨Tip Number 4
Network with current or former employees of Optical Express on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to mention during your interview, making you stand out as a well-informed candidate.
We think you need these skills to ace Patient Advisor Optical Express
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong written and verbal communication skills, as well as your organisational abilities. Include any relevant experience in customer service or healthcare to demonstrate your suitability for the Patient Advisor role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for patient care and your motivation to work at Optical Express. Mention specific examples of how you've built relationships with clients or patients in the past, showcasing your communication and negotiation skills.
Highlight Relevant Skills: Clearly outline your skills that align with the job description, such as your ability to perform diagnostic procedures and maintain accurate patient records. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Optical Express Group
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for helping patients during the interview. Optical Express values candidates who are driven and passionate about providing exceptional service, so share any relevant experiences that highlight your commitment to patient care.
✨Demonstrate Strong Communication Skills
Since the role requires excellent written and verbal communication skills, prepare to showcase your ability to communicate effectively. You might want to practice explaining complex information in a simple way, as you will need to relay patient information to optometrists.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and negotiation skills. Think of examples from your past where you successfully handled difficult situations or negotiated outcomes, as this will demonstrate your ability to build strong relationships with patients.
✨Research Optical Express and Its Values
Familiarise yourself with Optical Express's mission, values, and community projects. Showing that you understand and align with their culture of care, trust, and integrity will help you stand out as a candidate who is not only qualified but also a good fit for the team.