At a Glance
- Tasks: Build relationships with patients and assist in their eye care journey.
- Company: Join Optical Express, a leader in patient care and innovation.
- Benefits: Up to £29,000 salary, 29 days leave, free eye surgery, and discounts.
- Other info: Flexible hours with ongoing training and career development opportunities.
- Why this job: Make patients feel like superstars while working in a supportive team.
- Qualifications: Passion for customer service and strong organisational skills required.
The predicted salary is between 23200 - 29000 £ per year.
Hours: Full Time – 40 hours (must be flexible to work weekends)
Salary: Up to £29,000 DOE per annum
Location: Swansea
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. A career at Optical Express is fulfilling, fun and rewarding.
As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.
Responsibilities
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment date
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate?
The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Have previous experience working towards sales targets and personal KPI’s
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor Optical Express in Swansea employer: Optical Express Group
Optical Express Group is an exceptional employer located in the vibrant heart of Central London, offering a dynamic work environment that fosters collaboration and professional growth. With competitive salaries and a comprehensive benefits package, including support for ongoing training and employee wellbeing, this role as a Senior Optometrist promises not only meaningful work but also the opportunity to thrive in your career. Join a team that values clinical excellence and is dedicated to making a positive impact on patients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor Optical Express in Swansea
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optical Express on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and sales targets. We recommend role-playing with a friend to get comfortable and confident in your responses.
✨Tip Number 3
Show your passion for patient care during the interview. Share personal stories or experiences that highlight your commitment to providing exceptional service. It’s all about making that connection!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Patient Advisor Optical Express in Swansea
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let us see your enthusiasm for providing world-class customer service. Share any experiences where you've gone above and beyond for a patient or customer – it’ll really make you stand out!
Be Organised and Clear:Make sure your application is well-structured and easy to read. Use bullet points if necessary to highlight your skills and experiences. We love clarity, so don’t hesitate to show off your organisational skills right from the start!
Tailor Your Application:Take a moment to customise your application for the Patient Advisor role. Mention specific responsibilities from the job description that excite you and explain how your background aligns with them. It shows us you’ve done your homework!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Optical Express Group
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Patient Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you built relationships and communicated effectively, as this aligns perfectly with what they’re looking for.
✨Be Ready for Role-Specific Questions
Expect questions that relate directly to the responsibilities of a Patient Advisor. Think about how you would handle patient consultations, maintain records, and discuss finance options. Practising these scenarios can help you feel more confident during the interview.
✨Demonstrate Your Passion and Motivation
Optical Express values motivation and drive. Be prepared to discuss what excites you about the role and how you plan to contribute to their culture of care and excellence. Showing your enthusiasm can make a lasting impression on the interviewers.
