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- Tasks: Help patients feel at ease while providing top-notch service and support.
- Company: Optical Express is dedicated to exceptional patient care and community impact.
- Benefits: Enjoy a competitive salary, bonuses, free eye surgery, and 29 days annual leave.
- Why this job: Join a fun, supportive team focused on excellence and personal growth.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Flexibility to work weekends and travel may be required.
The predicted salary is between 25400 - 28360 £ per year.
Location: Dundee
Hours: Full Time, 40 hours per week; travel may be required to the Aberdeen Clinic (must be flexible to work weekends)
Salary: From £25,400
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor Optical Express employer: Optical Express Group
Contact Detail:
Optical Express Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor Optical Express
✨Tip Number 1
Familiarise yourself with the services offered by Optical Express, especially their laser eye surgery and intraocular lens surgery. Understanding these procedures will help you engage confidently with patients and demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your customer service experience in previous roles. Since the Patient Advisor position requires strong communication and relationship-building skills, be prepared to share specific examples of how you've successfully interacted with customers or clients.
✨Tip Number 3
Show your enthusiasm for the role by researching Optical Express's commitment to community projects and patient care. Being able to discuss their values and how they align with yours can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your organisational skills and ability to manage multiple tasks. The role involves scheduling consultations and maintaining patient records, so think of examples that showcase your ability to stay organised and efficient under pressure.
We think you need these skills to ace Patient Advisor Optical Express
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Patient Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or healthcare settings. Use bullet points for clarity and focus on achievements that demonstrate your communication and organisational skills.
Write a Strong Cover Letter: In your cover letter, express your passion for patient care and your motivation to work at Optical Express. Mention specific examples of how you've successfully built relationships with clients or patients in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Patient Advisor role.
How to prepare for a job interview at Optical Express Group
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing exceptional patient care during the interview. Share examples of how you've gone above and beyond for customers in previous roles, as this aligns with Optical Express's commitment to a 5-star service.
✨Demonstrate Strong Communication Skills
Prepare to showcase your communication abilities by discussing past experiences where you effectively interacted with patients or colleagues. Highlight any situations where you had to relay important information clearly and concisely, as this is crucial for the Patient Advisor role.
✨Be Ready to Discuss Organisational Skills
Since the role involves maintaining accurate patient records and scheduling consultations, be prepared to talk about how you manage your time and stay organised. Provide specific examples of tools or methods you use to keep track of tasks and ensure nothing falls through the cracks.
✨Understand the Company Culture
Familiarise yourself with Optical Express's values and culture of care, trust, and integrity. During the interview, mention how you resonate with these values and how you can contribute to fostering a positive environment for both patients and colleagues.
