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- Tasks: Support patients with a 5-star service and perform diagnostic eye scans.
- Company: Optical Express is dedicated to exceptional patient care and community support.
- Benefits: Enjoy a competitive salary, 29 days leave, free eye surgery, and ongoing training.
- Why this job: Join a fun, rewarding team focused on excellence and making a positive impact.
- Qualifications: Strong communication skills, self-motivated, and a passion for customer service required.
- Other info: Full training provided; part-time role with travel to Edinburgh.
The predicted salary is between 25400 - 35400 £ per year.
Job Title: Patient Advisor
Hours: Full time, 40 hours per week (must be flexible to work Saturdays)
Location: London – Kingston
Salary – £28,000 plus Bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.
Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world‑class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Have previous experience working towards sales targets and personal KPI’s
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
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Patient Advisor employer: Optical Express Group
Contact Detail:
Optical Express Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Familiarise yourself with the services offered by Optical Express, especially their laser eye surgery and intraocular lens surgery. Understanding these procedures will help you engage confidently with patients and demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any previous experience in customer service or healthcare roles when networking. This can help you connect with current employees or industry professionals who might provide insights or referrals for the Patient Advisor position.
✨Tip Number 3
Practice your communication skills by role-playing scenarios where you explain complex information to someone unfamiliar with it. This will prepare you for the types of interactions you'll have with patients and optometrists.
✨Tip Number 4
Research common questions asked in interviews for patient-facing roles. Being prepared with thoughtful responses will show your enthusiasm for the position and your commitment to providing excellent patient care.
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Patient Advisor role. Emphasise your communication skills, customer service experience, and any previous roles in healthcare or patient-facing environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your ability to build relationships. Mention specific examples of how you've provided excellent service in the past and how you can contribute to Optical Express's culture of care and integrity.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, negotiation abilities, and self-motivation. Use bullet points to make these stand out, as they are key attributes for the Patient Advisor position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a patient-facing role.
How to prepare for a job interview at Optical Express Group
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing exceptional patient care during the interview. Share any relevant experiences where you went above and beyond to help someone, as this will resonate with the values of Optical Express.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication with both patients and professionals, prepare examples that showcase your ability to convey information clearly and effectively. Practice active listening techniques to show you value others' input.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage your time and keep track of multiple tasks. Provide specific examples of how you've successfully organised schedules or maintained records in previous roles, as this is crucial for a Patient Advisor.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and negotiation skills. Think of scenarios where you had to handle difficult situations or negotiate solutions, and be prepared to explain your thought process and outcomes.