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- Tasks: Support patients with a 5-star service and perform diagnostic eye scans.
- Company: Optical Express is dedicated to exceptional patient care and community support.
- Benefits: Enjoy a competitive salary, bonus potential, free eye surgeries, and generous leave.
- Why this job: Join a fun, fulfilling team focused on excellence and making a positive impact.
- Qualifications: Strong communication skills, self-motivated, and a passion for customer service required.
- Other info: Flexible part-time hours, including weekends, with ongoing training opportunities.
The predicted salary is between 15200 - 20400 £ per year.
Location: Dundee
Hours: Part time (must be flexible to work weekends)
Salary: From £25,400 Pro Rata + bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. A career at Optical Express is fulfilling, fun and rewarding.
As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor employer: Optical Express Group
Contact Detail:
Optical Express Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your responses during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about health-related topics. This will help you feel more comfortable discussing patient information and demonstrating your ability to connect with others.
✨Tip Number 3
Research common questions asked in patient advisor roles and prepare thoughtful answers. This will not only boost your confidence but also show your proactive approach to the interview process.
✨Tip Number 4
Be ready to discuss your organisational skills and provide examples of how you've managed multiple tasks effectively. This is crucial for the role, as you'll be scheduling consultations and maintaining patient records.
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Patient Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or healthcare settings. Use bullet points for clarity and focus on achievements that demonstrate your communication and organisational skills.
Write a Strong Cover Letter: In your cover letter, express your passion for patient care and your motivation to work at Optical Express. Mention specific examples of how you've successfully communicated with clients or managed patient relationships in the past.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Patient Advisor role.
How to prepare for a job interview at Optical Express Group
✨Showcase Your Communication Skills
As a Patient Advisor, strong communication is key. During the interview, make sure to demonstrate your ability to articulate thoughts clearly and engage in active listening. Share examples of how you've effectively communicated with patients or colleagues in the past.
✨Demonstrate Your Passion for Patient Care
Optical Express values exceptional patient care. Be prepared to discuss why you are passionate about helping others and how you can contribute to creating a comfortable environment for patients. Personal anecdotes can help illustrate your commitment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and negotiation skills. Think of scenarios where you had to handle difficult situations or negotiate outcomes. Practising these responses will help you feel more confident during the interview.
✨Research the Company Culture
Understanding the culture at Optical Express is crucial. Familiarise yourself with their values around care, trust, and integrity. Be ready to discuss how your personal values align with theirs and how you can contribute to their community-focused initiatives.