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- Tasks: Provide 5-star service to patients and perform diagnostic eye scans.
- Company: Optical Express, a leader in patient care and technology.
- Benefits: Competitive salary, bonuses, free eye surgery, and 29 days leave.
- Why this job: Join a supportive team and make a real difference in patient care.
- Qualifications: Strong communication skills and experience in sales or customer service.
- Other info: Dynamic role with ongoing training and opportunities for growth.
The predicted salary is between 23400 - 28600 £ per year.
Location – Milton Keynes
Hours – Full time, 40 hours per week (with working Saturdays)
Salary – £26,000 plus bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. A career at Optical Express is fulfilling, fun and rewarding.
As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike. Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Be commercially aware whilst providing world‑class customer service
- Have had previous experience within sales type of environment and have worked towards targets and KPI’s
Role involves occasional travel to Aylesbury (compensated by the business).
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor – employer: Optical Express Group
Contact Detail:
Optical Express Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor –
✨Tip Number 1
Get to know the company culture! Before your interview, check out Optical Express's values and community projects. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Patient Advisor, you'll need to chat with patients and professionals alike. Try role-playing with a friend or family member to get comfortable with discussing patient care and services.
✨Tip Number 3
Be ready to showcase your sales experience! Think of examples where you've met targets or provided excellent customer service. This will demonstrate your ability to thrive in a sales environment, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Optical Express team. We can’t wait to see your application!
We think you need these skills to ace Patient Advisor –
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Patient Advisor role. Highlight your communication skills and any previous experience in sales or customer service, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about patient care and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Organisational Skills: In your application, mention specific examples of how you've successfully managed tasks or projects. We love seeing candidates who can juggle multiple responsibilities while keeping everything on track!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Optical Express Group
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Patient Advisor, strong communication is key. During the interview, practice clear and confident speaking. Use examples from your past experiences where you successfully communicated with patients or colleagues, highlighting your ability to build relationships.
✨Demonstrate Your Customer Service Mindset
Prepare to discuss how you’ve provided excellent customer service in previous roles. Think of specific instances where you went above and beyond for a customer, as this aligns perfectly with the 5-star service Optical Express aims to deliver.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating interactions with patients. This is a great opportunity to showcase your negotiation skills and ability to handle various patient scenarios. Stay calm, listen actively, and respond thoughtfully to demonstrate your suitability for the role.
