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- Tasks: Build relationships with patients and provide top-notch service in a dynamic environment.
- Company: Optical Express, a leader in patient care and innovative eye solutions.
- Benefits: Competitive salary, bonus potential, free eye surgery, and 29 days annual leave.
- Why this job: Join a supportive team and make a real difference in patients' lives.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Ongoing training and development opportunities in a fun, rewarding workplace.
The predicted salary is between 21600 - 30000 £ per year.
Job Title – Patient Advisor
Location – Glasgow
Hours – Full Time, 40 hours per week (must be flexible to work weekends)
Salary – up to £30,000 OTE
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
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Patient Advisor employer: Optical Express Group
Contact Detail:
Optical Express Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optical Express on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the role of Patient Advisor. We want you to show off your communication skills and passion for patient care!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and approachable. Remember, you’re aiming to be that friendly face for patients, so let your personality shine through.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great way to reiterate why you’d be a perfect fit!
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Patient Advisor role. Highlight your communication skills and any experience in customer service, as these are key for making our patients feel comfortable and relaxed.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for patient care and your drive to succeed. Share specific examples of how you've provided excellent service in the past, and let us know why you want to join the Optical Express team.
Showcase Your Organisational Skills: In your application, mention any experiences that demonstrate your strong organisational skills. We love candidates who can manage their time effectively and keep things running smoothly for our patients.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Optical Express.
How to prepare for a job interview at Optical Express Group
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Patient Advisor, strong communication is key. During the interview, practice clear and confident speaking. You might even want to prepare examples of how you've successfully communicated with patients or colleagues in the past to demonstrate your skills.
✨Prepare for Role-Specific Questions
Expect questions related to patient care and customer service. Think about scenarios where you've had to build relationships or handle difficult situations. Be ready to discuss how you would ensure a smooth patient journey, as this is crucial for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process for performing diagnostic eye scans or how the team collaborates to provide 5-star service. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
