At a Glance
- Tasks: Lead a team of contact centre agents and ensure top-notch service levels.
- Company: Optical Express Group, a leader in eye care with a modern work environment.
- Benefits: Competitive salary, annual leave, and free eye surgery for employees.
- Other info: Exciting career growth opportunities in a supportive environment.
- Why this job: Join a dynamic team and make a difference in people's lives through eye care.
- Qualifications: Previous experience as a CCM or Team Leader is essential.
The predicted salary is between 35000 - 35000 € per year.
Optical Express Group is looking for an Outbound Team Manager in Glasgow. You will lead contact centre agents, ensuring service levels are met while training and developing staff. The role involves managing inbound and outbound calls and requires previous experience as a CCM or Team Leader.
The position offers a competitive salary of £35,000 DoE, state-of-the-art working environment, and numerous employee benefits such as annual leave and free eye surgery.
Outbound Team Manager – Glasgow Centre | Free Eye Surgery employer: Optical Express Group
Optical Express Group is an exceptional employer, offering a dynamic work culture in the heart of Glasgow. With a focus on employee development and well-being, we provide competitive salaries, comprehensive benefits including free eye surgery, and a state-of-the-art working environment that fosters growth and collaboration among our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Outbound Team Manager – Glasgow Centre | Free Eye Surgery
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optical Express Group on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions for team leaders. We should focus on our leadership style and how we handle challenges in a contact centre environment.
✨Tip Number 3
Showcase our achievements! When discussing our experience, let’s highlight specific examples of how we’ve improved service levels or trained staff in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re genuinely interested in joining the Optical Express team.
We think you need these skills to ace Outbound Team Manager – Glasgow Centre | Free Eye Surgery
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in managing teams and handling calls. We want to see how you've led others and met service levels in previous roles, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Outbound Team Manager role. Share specific examples of your leadership skills and how you’ve developed staff in the past.
Showcase Your Communication Skills:Since this role involves managing calls, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application, and make sure to proofread for any errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at Optical Express!
How to prepare for a job interview at Optical Express Group
✨Know Your Numbers
As an Outbound Team Manager, you'll need to demonstrate your understanding of key performance metrics. Brush up on your knowledge of service levels, call handling times, and conversion rates. Be ready to discuss how you've successfully managed these in previous roles.
✨Showcase Your Leadership Skills
This role is all about leading a team, so be prepared to share specific examples of how you've trained and developed staff in the past. Think about challenges you've faced as a leader and how you overcame them. This will show your potential employer that you can inspire and motivate a team.
✨Understand the Company Culture
Research Optical Express Group and their values. Understanding their commitment to customer service and employee well-being will help you align your answers with what they’re looking for. Mentioning their benefits, like free eye surgery, can also show that you’ve done your homework!
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask at the end. Inquire about their training programmes or how they measure success in the outbound team. This not only shows your interest but also helps you gauge if the company is the right fit for you.
