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- Tasks: Manage the team and ensure exceptional patient care in a busy optical practice.
- Company: Join Optical Express, the UK's leading provider of laser eye and cataract surgery.
- Benefits: Enjoy a competitive salary, free optical products, and career progression opportunities.
- Why this job: Be part of a supportive culture focused on excellence and community impact.
- Qualifications: Strong management experience and excellent communication skills are essential.
- Other info: This role offers a chance to grow within a global organisation.
The predicted salary is between 36000 - 60000 £ per year.
Title: Optical Practice Manager
Location: Paisley
Hours: 40 hours per week
Salary: Competitive plus bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
If you’re looking to work for a market leader, then read on as we are looking for a Practice Manager in Paisley, where you’ll have responsibility for managing the team.
Key Responsibilities
You will be customer facing and you will help drive performance for the practice. You’ll also be responsible for the daily operational efficiency of the practice; a key part of your role will be developing the team and also promoting the benefits of purchasing glasses or contact lenses from Optical Express to patients instead of their current optical provider. You may come from a retail background where world class customer service comes naturally to you.
You will have strong management experience within a store or clinical setting. You’ll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management.
It goes without saying that you’ll possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express.
Day to day
- Effectively and efficiently manage resources to meet customer demands
- Ensure the clinic is presentable and maintained to the highest standards of tidiness and cleanliness which showcase the professional image of Optical Express
- Help recruit, induct, coach and support your team to ensure all team members meet acceptable levels of knowledge and competence
- Ensure the team influences and advises potential patients on the most suitable and appropriate solution for their needs
What’s in it for you?
- Competitive salary
- Free or discounted optical products and procedures
- Career progression
- Modern working environment with superb technological support
- Optics experience is desirable
Please apply now by uploading your CV.
This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.
Optical Express is an equal opportunities employer.
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Optical Practice Manager Optical Express employer: Optical Express Group
Contact Detail:
Optical Express Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Practice Manager Optical Express
✨Tip Number 1
Familiarise yourself with Optical Express's values and mission. Understanding their commitment to patient care and community involvement will help you align your responses during interviews, showcasing that you're a good cultural fit.
✨Tip Number 2
Network with current or former employees of Optical Express. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your management style and customer service approach.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to manage a team effectively and drive performance. Highlighting your successes in similar roles will make you stand out as a candidate who can deliver results.
✨Tip Number 4
Research the latest trends in optical retail and patient care. Being knowledgeable about industry developments will not only impress your interviewers but also show your commitment to continuous learning and improvement in the field.
We think you need these skills to ace Optical Practice Manager Optical Express
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in management and customer service, particularly in retail or clinical settings. Emphasise any achievements that demonstrate your ability to drive performance and develop teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your commitment to excellence. Mention specific examples of how you've successfully managed teams and improved operational efficiency in previous roles.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to articulate ideas clearly and motivate your team. This could include experiences where you successfully influenced others or resolved conflicts.
Show Enthusiasm for Optical Express: Research Optical Express and mention in your application why you want to work for them specifically. Highlight their commitment to patient care and community involvement, and express how your values align with theirs.
How to prepare for a job interview at Optical Express Group
✨Showcase Your Customer Service Skills
As the role involves being customer-facing, it's crucial to demonstrate your experience in delivering world-class customer service. Prepare examples of how you've successfully managed customer interactions and resolved issues in previous roles.
✨Highlight Your Management Experience
The position requires strong management skills, so be ready to discuss your leadership style and experiences. Share specific instances where you have developed a team or improved performance through effective coaching and support.
✨Understand Optical Express's Values
Familiarise yourself with the company's commitment to patient care, community involvement, and integrity. Be prepared to discuss how your personal values align with theirs and how you can contribute to their culture.
✨Prepare for Operational Efficiency Questions
Since you'll be responsible for the daily operational efficiency of the practice, think about how you would manage resources and maintain high standards. Prepare to discuss strategies you've used in the past to ensure smooth operations.