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- Tasks: Manage a team and ensure exceptional patient care in a dynamic optical practice.
- Company: Join Optical Express, the UK's leading provider of eye care services.
- Benefits: Enjoy a competitive salary, career progression, and free or discounted optical products.
- Other info: Be part of a supportive team committed to excellence and community impact.
- Why this job: Make a real difference in patients' lives while developing your leadership skills.
- Qualifications: Strong management experience and a passion for customer service are essential.
The predicted salary is between 32000 - 32000 £ per year.
Location: Paisley
Hours: 40 hours per week
Salary: £32,000 plus bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Key Responsibilities:
- You will be customer facing and you will help drive performance for the practice.
- You’ll also be responsible for the daily operational efficiency of the practice; a key part of your role will be developing the team and also promoting the benefits of purchasing glasses or contact lenses from Optical Express to patients instead of their current optical provider.
- You may come from a retail background where world class customer service comes naturally to you.
- You will have strong management experience within a store or clinical setting.
- You’ll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management.
- You’ll possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express.
Day to day:
- Effectively and efficiently manage resources to meet customer demands.
- Ensure the clinic is presentable and maintained to the highest standards of tidiness and cleanliness which showcase the professional image of Optical Express.
- Help recruit, induct, coach and support your team to ensure all team members meet acceptable levels of knowledge and competence.
- Ensure the team influences and advises potential patients on the most suitable and appropriate solution for their needs.
What’s in it for you?
- Competitive salary
- Free or discounted optical products and procedures
- Career progression
- 33 days Annual leave*
- Modern working environment with superb technological support
- Optics experience is desirable
Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.
Optical Practice Manager employer: Optical Express Group
Contact Detail:
Optical Express Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Practice Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optical Express on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer service. We recommend role-playing with a friend to get comfortable and confident in your responses.
✨Tip Number 3
Showcase your passion for patient care during the interview. Share specific examples of how you've gone above and beyond for customers in the past. This will resonate well with the values of Optical Express.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Optical Express team.
We think you need these skills to ace Optical Practice Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Optical Practice Manager role. Highlight your management experience and customer service skills, as these are key for us. Use specific examples that showcase your ability to lead a team and drive performance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for patient care and how you align with our values at Optical Express. Let us know why you want to join our team and what makes you the perfect fit for this role.
Showcase Your Communication Skills: Since excellent communication is crucial for this position, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate your presentation skills through your writing style. We want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join the Optical Express family!
How to prepare for a job interview at Optical Express Group
✨Know Your Stuff
Before the interview, make sure you understand Optical Express's mission and values. Familiarise yourself with their services, especially around laser eye surgery and customer care. This will show your genuine interest in the company and help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Practice Manager, you'll need to demonstrate strong management abilities. Prepare examples from your past experiences where you've successfully led a team, improved performance, or handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service Excellence
Since the role is customer-facing, be ready to discuss how you prioritise patient care and ensure a positive experience. Share specific instances where you've gone above and beyond for customers, as this aligns perfectly with Optical Express's commitment to exceptional service.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. Inquire about team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture is the right fit for you.