At a Glance
- Tasks: Build relationships with patients and assist in their eye care journey.
- Company: Join Optical Express, a leader in patient care and innovation.
- Benefits: Enjoy a competitive salary, bonuses, and free eye treatments.
- Other info: Dynamic work environment with ongoing training and career growth opportunities.
- Why this job: Make a real difference in patients' lives while working in a supportive team.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 26500 - 26500 £ per year.
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. A career at Optical Express is fulfilling, fun and rewarding.
As an employee, you can benefit from the following:
- An industry leading salary of £26,500 per annum plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eyewear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients' eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Care Advisor – Eye Clinic in Norwich employer: Optical Express Group
Optical Express is an exceptional employer that prioritises outstanding patient care and invests in the growth of its employees. Located in Norwich/Ipswich, we offer a supportive work culture where teamwork and integrity are at the forefront, alongside generous benefits such as a competitive salary, ongoing training, and unique perks like free laser eye surgery. Join us to be part of a fulfilling and rewarding career that makes a real difference in our patients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Advisor – Eye Clinic in Norwich
✨Tip Number 1
Get to know the company! Research Optical Express and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit for their culture.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient care and customer service. Role-play with a friend or in front of the mirror to boost your confidence and refine your answers.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Optical Express.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Optical Express team. Don’t miss out!
We think you need these skills to ace Patient Care Advisor – Eye Clinic in Norwich
Some tips for your application 🫡
Show Your Passion for Patient Care:Make sure to highlight your enthusiasm for providing top-notch customer service in your application. We want to see how you can make our patients feel like superstars right from the get-go!
Be Organised and Clear:When writing your application, keep it structured and easy to read. Use clear language to showcase your strong organisational skills, as this is key in our fast-paced environment.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Patient Care Advisor role. We love seeing candidates who put in the effort!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Optical Express Group
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Patient Care Advisor, you'll be the first point of contact for patients. Prepare examples from your past experiences where you've provided exceptional customer service. Highlight how you built relationships and resolved issues, as this will resonate well with the interviewers.
✨Practice Clear Communication
Since the role requires clear communication with a diverse range of people, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you explain complex information simply and effectively.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the company.
