At a Glance
- Tasks: Support patients through their vision correction journey with exceptional care and service.
- Company: Optical Express, the UK leader in Vision Correction Surgery.
- Benefits: Competitive salary, bonuses, free eye surgery, and generous leave.
- Other info: Ongoing training and development opportunities in a modern workplace.
- Why this job: Make a real difference in patients' lives while working in a dynamic environment.
- Qualifications: Experience in patient-facing roles and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location – Manchester One, Portland Street
Hours: Full time, 40 hours (must be flexible to work weekends)
Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). We treat more patients than all other private providers do put together. For close on twenty years, we have delivered in excess of 60% of premium pay Laser and Lens Replacement Vision Correction procedures in the UK and Ireland.
We are seeking Patient Advisors for our Manchester One clinic. This is a pivotal role in our business, with responsibility for delivering an outstanding and well-structured patient journey across our services. The role of a Patient Advisor is to act as a support to our clinicians, whilst also carrying operational and commercial responsibilities.
Our Patient Advisors are the patients' primary point of contact through all stages of the process from introduction to post-operative follow-up, combining exceptional patient care and service delivery standards in line with high-end luxury purchases.
Main Responsibilities- Support Patients having vision correction surgery across all steps of the patient pathway, building rapport and maintaining patient confidence.
- Deliver warm, professional patient welcomes and manage first impressions.
- Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
- Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
- Close consultation process and schedule surgery and aftercare.
- Manage payment, finance and administrative booking requirements.
- Meet and exceed individual commercial KPIs.
- Previous experience of a patient-facing role
- Excellent communication and interpersonal skills
- High attention to detail and organisational skills
- Proficient with use of digital and diagnostic technology
- Experience within healthcare or high-end retail would be preferred.
- Strong commercial awareness.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 33 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eyewear and sunglasses
- Discounts on other group company products and procedures
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Workplace Pension scheme
Patient Advisor in Manchester employer: Optical Express Group
Optical Express is an exceptional employer, offering a fulfilling and rewarding career as a Patient Advisor in the vibrant city of Manchester. With a commitment to outstanding patient care, employees benefit from a modern working environment, competitive salaries, and generous leave policies, alongside unique perks such as free laser eye surgery and ongoing training opportunities. Join a team that values professional growth and provides a supportive culture, making every day meaningful in the pursuit of transforming lives through vision correction.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor in Manchester
✨Tip Number 1
Get to know the company! Research Optical Express and their services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being a Patient Advisor.
✨Tip Number 2
Practice your communication skills. As a Patient Advisor, you'll need to build rapport with patients. Role-play with friends or family to get comfortable with discussing sensitive topics and explaining procedures.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past roles where you've managed multiple tasks or supported patients effectively. This will demonstrate your ability to handle the responsibilities of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Optical Express team.
We think you need these skills to ace Patient Advisor in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Patient Advisor role. Highlight any previous experience in patient-facing roles and showcase your communication skills. We want to see how you can bring that warm, professional touch to our patients!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about patient care and how your skills align with our values at Optical Express. Remember, we love a personal touch, so let your personality come through!
Showcase Your Attention to Detail:In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on, just like we do for our patients!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what makes working with us so rewarding!
How to prepare for a job interview at Optical Express Group
✨Know the Patient Journey
Familiarise yourself with the entire patient journey in vision correction surgery. Understand each step from initial contact to post-operative follow-up, as this will help you demonstrate your knowledge and show how you can enhance the patient experience.
✨Showcase Your Communication Skills
As a Patient Advisor, excellent communication is key. Prepare examples of how you've effectively communicated with patients or customers in the past. Think about times when you built rapport or handled difficult situations with professionalism.
✨Highlight Your Attention to Detail
In this role, attention to detail is crucial. Be ready to discuss specific instances where your meticulous nature has positively impacted patient care or operational efficiency. This will reassure them that you can manage the high standards expected at Optical Express.
✨Demonstrate Commercial Awareness
Understand the commercial aspects of the role, including KPIs and sales targets. Research Optical Express's market position and be prepared to discuss how you can contribute to meeting and exceeding these goals while maintaining exceptional patient service.
