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- Tasks: Build relationships with patients and assist in their treatment journey.
- Company: Optical Express, a leader in patient care and innovative technology.
- Benefits: Competitive salary, 29 days leave, free eye surgery, and ongoing training.
- Why this job: Make patients feel like superstars while working in a supportive team.
- Qualifications: Passion for customer service and strong organisational skills required.
- Other info: Flexible hours and opportunities for career growth in a fun environment.
The predicted salary is between 24000 - 32000 £ per year.
Hours: Full time, 40 hours per week (must be flexible to work Saturdays)
Location: London – Kingston
Salary: £28,000 plus Bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor's role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients' eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world‐class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Have previous experience working towards sales targets and personal KPI's
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor in London employer: Optical Express Group
Contact Detail:
Optical Express Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optical Express on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and customer service. We recommend role-playing with a friend to get comfortable and confident in your responses.
✨Tip Number 3
Show your passion for patient care during the interview. Share specific examples of how you've gone above and beyond for customers in the past. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Patient Advisor in London
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, make sure to highlight your passion for providing exceptional patient care. Use examples from your past experiences that demonstrate how you've gone above and beyond for customers or patients.
Be Organised and Clear: Your application should be well-structured and easy to read. Use clear headings and bullet points where necessary. This not only shows your organisational skills but also makes it easier for us to see why you’d be a great fit for the Patient Advisor role.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. Show us how your background aligns with our values and the responsibilities of the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Optical Express team!
How to prepare for a job interview at Optical Express Group
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Patient Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you built relationships and ensured satisfaction, as this aligns perfectly with what Optical Express is looking for.
✨Practice Clear Communication
Since you'll be interacting with a diverse range of patients, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you explain complex information simply and effectively.
✨Demonstrate Your Organisational Skills
Being organised is crucial for a Patient Advisor. Think of specific instances where you successfully managed multiple tasks or schedules. Be ready to discuss how you prioritise your workload and ensure that patient records are maintained accurately.
