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For Companies At a Glance
- Tasks: Make outbound calls to patients and convert leads into booked consultations.
- Company: Join Optical Express, a leader in refractive treatments with a supportive culture.
- Benefits: Enjoy £13.00 per hour, bonuses, free breakfast, and subsidised meals.
- Other info: Modern office environment with clear progression routes and full training provided.
- Why this job: Be part of a team that helps people see better while developing your sales skills.
- Qualifications: Experience in sales or customer service, strong communication skills, and a target-driven mindset.
The predicted salary is between 27000 - 30000 £ per year.
Contact Centre – Outbound Sales
Hours: Part Time
Location: Glasgow City Centre – Office based
Salary: £13.00 Plus Bonus
Role responsibilities
- Responsible for contacting patients who have shown interest in refractive treatments—including laser eye surgery and lens replacement.
- This role is all about converting warm leads into booked consultations by understanding patient needs and showcasing the value of our services.
- Make outbound calls to patients who have enquired about refractive treatments.
- Deliver an outstanding customer experience while identifying opportunities.
- Consistently meet and exceed KPIs and conversion targets.
- Building trust and rapport, guiding patients through the consultation booking journey.
- Take ownership of every interaction, ensuring a positive and informative experience.
What we are looking for
- A driven individual with a target-focused mindset.
- Experience in outbound sales or a high-contact customer service role.
- Strong communication and persuasion skills.
- Willingness to push yourself to meet and exceed performance goals.
- Resilience, motivation and a hunger to succeed.
What’s in it for you?
- State of the art, modern working environments
- 33 days annual leave (pro rata)
- Free Breakfast and Subsidised staff canteen.
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Full training on refractive treatments and patient handling
- Clear progression routes for top performers
- Pension scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.
Optical Express is an equal opportunities employer.
Call Centre Agent – Outbound Sales Optical Express Optical Express in London employer: Optical Express Group
Contact Detail:
Optical Express Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent – Outbound Sales Optical Express Optical Express in London
✨Tip Number 1
Get to know the company inside out! Research Optical Express and their services, especially around refractive treatments. This will help you tailor your conversations and show genuine interest when you get that call.
✨Tip Number 2
Practice your pitch! Role-play with a friend or in front of the mirror. Focus on how to effectively communicate the value of the services while addressing potential patient concerns. Confidence is key!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Optical Express.
We think you need these skills to ace Call Centre Agent – Outbound Sales Optical Express Optical Express in London
Some tips for your application 🫡
Show Your Sales Skills: Make sure to highlight any experience you have in outbound sales or customer service. We want to see how you've successfully converted leads in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. We love seeing candidates who understand our values and can connect their experiences to what we’re looking for.
Be Personable: Since this role is all about building trust and rapport with patients, let your personality shine through in your application. We want to get a sense of who you are and how you communicate, so don’t be afraid to be yourself!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Optical Express Group
✨Know Your Stuff
Before the interview, make sure you understand the services offered by Optical Express, especially refractive treatments. Familiarise yourself with common patient queries and concerns so you can confidently discuss how to address them during your calls.
✨Showcase Your Sales Skills
Prepare examples from your past experiences where you've successfully converted leads or provided exceptional customer service. Be ready to demonstrate your communication and persuasion skills, as these are crucial for the role of a Call Centre Agent.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on answering questions about handling objections and building rapport with potential patients. This will help you feel more comfortable and articulate during the actual interview.
✨Be Target-Focused
Since this role is all about meeting KPIs and conversion targets, come prepared to discuss how you plan to achieve these goals. Share your strategies for staying motivated and resilient, even when faced with challenges in sales.