At a Glance
- Tasks: Build relationships with patients and ensure excellent communication throughout their journey.
- Company: Join Optical Express, a leader in patient care and innovative technology.
- Benefits: Enjoy competitive salary, 33 days leave, free eye surgery, and ongoing training.
- Other info: Work in a modern environment with great career growth and community involvement.
- Why this job: Be the face of Optical Express and make patients feel like superstars every day.
- Qualifications: Passion for customer service, strong organisation skills, and clear communication.
The predicted salary is between 25000 - 32000 £ per year.
Location – Johnstone
Hours – Full time position, 40 hours per week
Salary – Competitive, bonus & benefits, full training will be given
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are the face of Optical Express as they are often the first person the patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication before and after treatment
- Accurately maintaining customer records
Are you our ideal candidate? The answer is yes if you:
- Have heaps of passion for providing world‑class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Like to look presentable and well maintained
- Are motivated and driven to succeed
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- State of the art, modern working environments
- 33 days annual leave*
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
- Access to a range of exclusive offers, discounts and rewards
- Employee Assistance Programme and Wellbeing Solutions/Support
If you believe you have the right skills and attributes for this role, we’d love to hear from you.
Patient Advisor in Johnstone employer: Optical Express Group
Optical Express is an exceptional employer that prioritises patient care and employee development in a supportive and collaborative environment. Located in Johnstone, our team enjoys a modern workplace with generous benefits including 33 days of annual leave, free eye surgeries, and ongoing training opportunities, all while contributing to meaningful community projects. Join us to be part of a culture that values integrity, trust, and excellence in patient service.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor in Johnstone
✨Tip Number 1
Get to know the company culture! Before your interview, check out Optical Express's values and community projects. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Patient Advisor, you'll need to interact with a diverse range of people. Role-play with a friend or family member to get comfortable with different scenarios and questions you might face during the interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look presentable and professional for your interview – it shows that you care about the position and the patients you'll be serving.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great opportunity to reiterate your passion for providing world-class customer service and to remind them why you’d be a perfect fit.
We think you need these skills to ace Patient Advisor in Johnstone
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for providing world-class customer service shine through. We want to see that you genuinely care about making patients feel like superstars!
Be Organised:Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary. This shows us that you have strong organisational skills, which are key for the Patient Advisor role.
Communicate Clearly:Your written communication should be articulate and professional. Remember, you're applying for a role where you'll be interacting with a diverse range of people, so showcase your ability to communicate effectively in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Optical Express Group
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Patient Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to build relationships and communicate clearly, as these are crucial for the role.
✨Dress to Impress
First impressions matter! Make sure you present yourself well during the interview. Dress smartly and maintain a professional appearance, as this reflects your respect for the role and the company culture.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and training opportunities. This shows that you’re engaged and serious about the position, plus it helps you determine if the company is the right fit for you.
