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- Tasks: Lead a team of contact centre agents and ensure top-notch service levels.
- Company: Optical Express Group, a leader in eye care with a modern work environment.
- Benefits: Competitive salary, annual leave, and free eye surgery for employees.
- Other info: Exciting career growth opportunities in a supportive environment.
- Why this job: Join a dynamic team and make a difference in people's lives through eye care.
- Qualifications: Previous experience as a CCM or Team Leader is essential.
The predicted salary is between 35000 - 35000 £ per year.
Optical Express Group is looking for an Outbound Team Manager in Glasgow. You will lead contact centre agents, ensuring service levels are met while training and developing staff. The role involves managing inbound and outbound calls and requires previous experience as a CCM or Team Leader.
The position offers a competitive salary of £35,000 DoE, state-of-the-art working environment, and numerous employee benefits such as annual leave and free eye surgery.
Outbound Team Manager – Glasgow Centre | Free Eye Surgery employer: Optical Express Group
Contact Detail:
Optical Express Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Team Manager – Glasgow Centre | Free Eye Surgery
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optical Express Group on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions for team leaders. We should focus on our leadership style and how we handle challenges in a contact centre environment. Confidence is key!
✨Tip Number 3
Showcase our achievements! When discussing our experience, let’s highlight specific examples of how we’ve improved service levels or trained staff in previous roles. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our CV and cover letter directly to what they’re looking for.
We think you need these skills to ace Outbound Team Manager – Glasgow Centre | Free Eye Surgery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing teams and handling calls. We want to see how you've led others and met service levels in previous roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Outbound Team Manager role. Share your passion for training and developing staff, and how you can contribute to our fantastic team.
Showcase Your Leadership Skills: In your application, be sure to highlight specific examples of how you've successfully led teams in the past. We love to see real-life scenarios where you've motivated your team or improved performance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Optical Express Group
✨Know Your Numbers
As an Outbound Team Manager, you'll need to demonstrate your understanding of key performance metrics. Brush up on your knowledge of service levels, call handling times, and conversion rates. Be ready to discuss how you've successfully managed these in previous roles.
✨Showcase Your Leadership Skills
This role is all about leading a team, so be prepared to share specific examples of how you've trained and developed staff in the past. Think about challenges you've faced as a leader and how you overcame them. This will show your potential employer that you can inspire and motivate a team.
✨Understand the Company Culture
Research Optical Express Group and their values. Understanding their approach to customer service and employee development will help you align your answers with what they’re looking for. Mentioning their commitment to employee benefits like free eye surgery can also show that you’re genuinely interested in the company.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask at the end. Inquire about the team dynamics, training programmes, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.