Optical Express, the UK’s leading eye care provider, seeks an experienced Outbound Team Manager in Glasgow. The role leads contact centre agents to meet service levels and KPIs, reporting to the Head of Contact Centre. Flexibility to cover evenings and weekends is essential.
The team supports inbound and outbound calls, with a 1:3 weekend rotation. The company offers competitive salary, comprehensive benefits, and development opportunities within a global organisation.
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Outbound Contact Centre Manager - Lead & Grow Team in Glasgow employer: Optical Express Group
Optical Express is an exceptional employer located in the heart of Glasgow, offering a vibrant work culture that prioritises care, trust, and integrity. As part of our HR team, you'll enjoy a competitive salary, generous annual leave, and ongoing training opportunities, all while contributing to meaningful patient care initiatives. Join us in a modern working environment where your skills will be valued, and you can grow alongside a dedicated team committed to excellence.
