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For Companies At a Glance
- Tasks: Assist patients with inquiries and deliver top-notch customer service.
- Company: Leading eye care provider in Glasgow with a supportive team.
- Benefits: Uncapped bonuses, free eye tests, and surgery support.
- Why this job: Make a difference in patient experiences while growing your career.
- Qualifications: Strong communication skills and a proactive attitude; healthcare experience preferred.
- Other info: Join a dynamic team focused on personal and professional development.
The predicted salary is between 28800 - 43200 £ per year.
A leading eye care provider in Glasgow is seeking a compassionate Customer Care Advisor to join their team. This full-time role involves handling patient inquiries, providing exceptional service and administrative support.
The ideal candidate will possess strong communication skills, a proactive attitude, and ideally have experience in a customer-facing role, particularly within healthcare.
With excellent bonuses, professional growth opportunities, and various employee benefits including free eye tests and surgery support, this role promises personal and career development in a supportive environment.
Inbound Care Advisor – Patient Experience & Uncapped Bonus in Glasgow employer: Optical Express Group
Contact Detail:
Optical Express Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Care Advisor – Patient Experience & Uncapped Bonus in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those already working at the eye care provider. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer care and patient experience. We want to show off our communication skills and proactive attitude, so let’s role-play with a friend or family member!
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Let’s make sure we look professional and approachable when we walk into that interview.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great way to reiterate why we’re the perfect fit!
We think you need these skills to ace Inbound Care Advisor – Patient Experience & Uncapped Bonus in Glasgow
Some tips for your application 🫡
Show Your Compassion: In your application, let us see your compassionate side! Share experiences where you've gone above and beyond for customers, especially in healthcare settings. This will help us understand how you connect with patients.
Highlight Your Communication Skills: Strong communication is key for this role. Make sure to showcase your ability to convey information clearly and effectively. Use examples from past roles to demonstrate how you’ve successfully handled inquiries or resolved issues.
Be Proactive in Your Approach: We love a proactive attitude! In your written application, mention times when you took the initiative to improve a process or enhance customer experience. This shows us you're ready to tackle challenges head-on.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Optical Express Group
✨Know Your Stuff
Before the interview, make sure you research the company and its services thoroughly. Understand their mission and values, especially in the context of patient care. This will help you demonstrate your genuine interest in the role and how you can contribute to their vision.
✨Showcase Your Communication Skills
As a Customer Care Advisor, strong communication is key. Prepare examples from your past experiences where you effectively handled customer inquiries or resolved issues. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Emphasise Compassion and Proactivity
In healthcare, compassion is crucial. Be ready to discuss situations where you've shown empathy towards customers or patients. Highlight your proactive attitude by sharing instances where you went above and beyond to ensure customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
