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- Tasks: Engage with patients over the phone and guide them through booking consultations.
- Company: Join Optical Express, the UK's leading provider of laser eye surgery.
- Benefits: Competitive salary, bonus opportunities, free eye surgery, and generous leave.
- Other info: Supportive team culture with clear career progression and full training provided.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Motivated mindset; experience in sales or customer service is a plus.
The predicted salary is between 27040 - 28080 £ per year.
Customer Contact Specialist Full‑time | 40 hours per week
Working hours: 40 hours per week between:
- Monday–Friday: 8am–9pm
- Saturday: 9am–8pm
- Sunday: 9am–7pm
Weekend working on a rota basis
Salary: £27,040 per annum, increasing to £28,080 after 6 months, plus performance‑related bonus.
About Optical Express
At Optical Express, we change lives by restoring vision. We are proud to be the UK’s leading private provider of laser eye surgery, premium intraocular lenses and cataract treatment, trusted by millions of patients for more than 35 years. Our surgeons collectively perform more laser eye procedures than any other provider in the UK, and our teams support thousands of patients every week — making a real difference, every single day. We succeed because of our people. We work collaboratively, support one another and are united by a culture built on care, trust and integrity. Beyond our clinics, we’re committed to making a positive impact through charitable initiatives and environmental projects, ensuring we do the right thing for our patients, our colleagues, our communities and our planet.
The Role
We’re looking for Customer Contact Specialists who enjoy engaging conversations and delivering exceptional customer experiences over the phone. No cold calling — you’ll be speaking with patients who have already expressed an interest in vision correction surgery. This role is about building trust, understanding patient needs and guiding them confidently towards booking a consultation at one of our clinics. If you’re new to sales, don’t worry — full training is provided to give you the skills and confidence to succeed.
What You’ll Be Doing
- Making outbound calls to patients who have enquired about vision correction surgery
- Creating a positive, professional and reassuring experience for every patient
- Clearly explaining treatment options and next steps
- Building strong rapport and trust throughout the booking journey
- Confidently addressing patient questions or concerns
- Taking ownership of each interaction to ensure a high‑quality experience
- Consistently meeting and exceeding performance and conversion targets
What We’re Looking For
- A motivated, target‑driven mindset
- Experience in outbound sales or a high‑volume customer service environment (desirable but not essential)
- Excellent communication and persuasion skills
- Resilience, confidence and a strong desire to succeed
- Willingness to challenge yourself and exceed performance goals
Why Join Optical Express?
- Clear earning progression with salary increase after 6 months
- Bonus opportunities based on performance
- Full training and ongoing support
- Be part of a purpose‑driven organisation changing lives every day
- A supportive team culture with long‑term career opportunities
What’s in it for you?
- State of the art, modern working environments
- 33 days’ annual leave per annum*
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Full training on refractive treatments and patient handling
- Clear progression routes for top performers
- Pension scheme
Customer Contact Specialist Optical Express in Glasgow employer: Optical Express Group
Contact Detail:
Optical Express Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Specialist Optical Express in Glasgow
✨Tip Number 1
Get to know Optical Express! Research the company’s values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture of care and trust.
✨Tip Number 2
Practice makes perfect! Before your interview, have a few mock calls with friends or family. Focus on building rapport and addressing concerns, just like you would with patients. This will boost your confidence and help you shine!
✨Tip Number 3
Be ready to share your success stories! Think of examples where you've gone above and beyond in customer service or sales. This shows your motivation and target-driven mindset, which is exactly what Optical Express is looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the Optical Express team. Let’s get you that interview!
We think you need these skills to ace Customer Contact Specialist Optical Express in Glasgow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in patients' lives, just like we do at Optical Express.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Contact Specialist. Mention any relevant customer service or sales experience, even if it’s not directly related.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Optical Express Group
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of a team that changes lives.
✨Practice Your Communication Skills
As a Customer Contact Specialist, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios with a friend to get comfortable with explaining treatment options and addressing patient concerns.
✨Showcase Your Resilience
The role requires a motivated and target-driven mindset. Be prepared to share examples from your past experiences where you've faced challenges and how you overcame them. This will demonstrate your resilience and determination to succeed in a high-volume customer service environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and performance expectations. This shows that you're not just interested in the job, but also in how you can grow and contribute to the company.