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- Tasks: Make outbound calls to patients and convert leads into booked consultations.
- Company: Join Optical Express, the UK's leading provider of eye care services.
- Benefits: Enjoy competitive pay, free eye surgery, and generous leave.
- Why this job: Transform lives while developing your sales skills in a supportive environment.
- Qualifications: Experience in sales or customer service with strong communication skills.
- Other info: Modern office, full training provided, and clear career progression.
The predicted salary is between 12 - 16 £ per hour.
Hours: Part Time
Location: Glasgow City Centre – Office based
Salary: £12.21 Plus Bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Role responsibility:
- Responsible for contacting patients who have shown interest in refractive treatments—including laser eye surgery and lens replacement.
- This role is all about converting warm leads into booked consultations by understanding patient needs and showcasing the value of our services.
- Make outbound calls to patients who have enquired about refractive treatments.
- Deliver an outstanding customer experience while identifying opportunities.
- Consistently meet and exceed KPIs and conversion targets.
- Building trust and rapport, guiding patients through the consultation booking journey.
- Take ownership of every interaction, ensuring a positive and informative experience.
What we are looking for:
- A driven individual with a target-focused mindset.
- Experience in outbound sales or a high-contact customer service role.
- Strong communication and persuasion skills.
- Willingness to push yourself to meet and exceed performance goals.
- Resilience, motivation and a hunger to succeed.
What’s in it for you?
- State of the art, modern working environments.
- 29 days annual leave (pro rata).
- Free Breakfast and Subsidised staff canteen.
- Free Laser Eye Surgery and Intraocular Lens Surgery.
- Free eye tests.
- Discounted prescription eyewear and sunglasses.
- Generous Optical Express friends and family discount scheme.
- Full training on refractive treatments and patient handling.
- Clear progression routes for top performers.
- Pension scheme.
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.
Call Centre Agent – Outbound Sales Optical Express Optical Express in Glasgow employer: Optical Express Group
Contact Detail:
Optical Express Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent – Outbound Sales Optical Express Optical Express in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Optical Express. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can showcase your outbound sales experience and your ability to build rapport with customers. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you've met or exceeded sales targets in the past. This will demonstrate your target-focused mindset and resilience, which are key traits for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Call Centre Agent – Outbound Sales Optical Express Optical Express in Glasgow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about helping patients and making a difference in their lives.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in outbound sales or customer service. We love seeing how your skills align with our mission at Optical Express!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Optical Express.
How to prepare for a job interview at Optical Express Group
✨Know Your Stuff
Before the interview, make sure you understand Optical Express and their services inside out. Familiarise yourself with refractive treatments like laser eye surgery and lens replacement. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Sales Skills
Since this role is all about converting leads, be ready to discuss your previous sales experience. Prepare examples of how you've successfully met targets or turned a hesitant customer into a sale. Highlight your communication and persuasion skills, as these are key for this position.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing but understanding what the interviewer is saying. Respond thoughtfully to their questions and show that you can build rapport, which is crucial for a call centre agent.
✨Emphasise Team Spirit
Optical Express values teamwork and a supportive culture. Be prepared to talk about how you work well in a team and support your colleagues. Share examples of how you've contributed to a positive work environment, as this aligns with their commitment to care and integrity.
