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- Tasks: Provide exceptional customer service and support patients through their eye care journey.
- Company: Join Optical Express, Europe's leading provider of laser eye surgery.
- Benefits: Enjoy a competitive salary, uncapped bonuses, and generous leave.
- Why this job: Make a real difference in patients' lives while developing your career.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Full training provided with clear progression routes for top performers.
The predicted salary is between 27040 - 27560 £ per year.
Hours: 40 hours per week, Full Time
Location: Glasgow City Centre – Office based
Salary: £27,040 – £27,560 plus bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
We are looking for a motivated and compassionate Inbound Advisor to join our team. You will be the first point of contact for patients calling in with a variety of inquiries, ranging from booking sight tests to scheduling refractive treatments. You will be responsible for ensuring that all patients receive outstanding service, making their experience as smooth and positive as possible.
Key Responsibilities- Customer Service Excellence: Handle patient inquiries via phone and email, providing accurate information about services, scheduling appointments, and addressing concerns.
- Patient Journey: Actively look for opportunities to improve the patient experience, ensuring a seamless journey from initial inquiry to treatment.
- Administrative Support: Manage patient records, update databases, and assist with the organization of patient appointments and treatments.
- Communication & Problem‑Solving: Use strong communication skills to engage with patients, resolve issues, and provide guidance on the next steps.
- Collaboration: Work closely with the clinical and administrative teams to ensure all patient needs are met and appointments are efficiently scheduled.
- Strong communication and interpersonal skills, with a passion for helping others.
- Excellent problem‑solving abilities to handle a variety of patient needs.
- Strong administrative skills, including attention to detail and organizational abilities.
- Experience in a customer‑facing role, ideally within healthcare or optical services (preferred but not essential).
- Ability to work under pressure and manage multiple tasks simultaneously.
- A proactive attitude with a focus on continuous improvement.
- Excellent uncapped bonus structure
- State of the art, modern working environments
- 29 days annual leave (pro rata)
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Full training on refractive treatments and patient handling
- Clear progression routes for top performers
- Pension scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.
Call Centre Agent – Inbound Optical Express Optical Express in Glasgow employer: Optical Express Group
Contact Detail:
Optical Express Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent – Inbound Optical Express Optical Express in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Optical Express. Understand their values and what makes them tick. This way, you can show them that you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your communication skills! As a Call Centre Agent, you'll need to be a pro at engaging with patients. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your problem-solving abilities.
✨Tip Number 3
Show off your passion for helping others! During your interview, share examples of how you've gone above and beyond for customers in the past. This will highlight your commitment to customer service excellence, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining the Optical Express team. Let’s get you that job!
We think you need these skills to ace Call Centre Agent – Inbound Optical Express Optical Express in Glasgow
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let us see your enthusiasm for helping others. Mention any relevant experiences where you’ve gone the extra mile for customers or patients. This will show that you’re a great fit for our team!
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight your communication skills and any experience in customer service, especially in healthcare or optical services. We want to see how you can contribute to our mission!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Optical Express Group
✨Know Your Stuff
Before the interview, make sure you understand Optical Express and what they stand for. Familiarise yourself with their services, especially around patient care and the treatments they offer. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Call Centre Agent, strong communication is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you faced challenges in a customer service role and how you overcame them. Be ready to discuss your thought process and the steps you took to ensure a positive outcome for the customer. This will highlight your proactive attitude and ability to think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
