At a Glance
- Tasks: Build relationships with patients and assist in their eye care journey.
- Company: Optical Express, dedicated to exceptional patient care and community support.
- Benefits: Competitive salary, 29 days leave, free eye surgery, and ongoing training.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make patients feel like superstars while working in a supportive team.
- Qualifications: Passion for customer service and strong organisational skills required.
The predicted salary is between 25400 - 25400 £ per year.
Hours: Full Time – 40 hours (Must be happy to work weekends)
Salary: £25,400 per annum + Bonus
Location: Dudley (Must be able to also cover Wolverhampton)
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It's our Patient Advisor's role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment date
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world‐class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor Optical Express in Dudley employer: Optical Express Group
Optical Express Group is an exceptional employer located in the vibrant heart of Central London, offering a dynamic work environment that fosters collaboration and professional growth. With competitive salaries and a comprehensive benefits package, including support for ongoing training and employee wellbeing, this role as a Senior Optometrist promises not only meaningful work but also the opportunity to thrive in your career. Join a team that values clinical excellence and is dedicated to making a positive impact on patients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor Optical Express in Dudley
✨Tip Number 1
Get to know the company! Research Optical Express and their values. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture of care and integrity.
✨Tip Number 2
Practice your communication skills. As a Patient Advisor, you'll be interacting with a diverse range of people. Role-play with friends or family to get comfortable discussing patient care and treatment options.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or built strong relationships with clients. This will help you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Optical Express team. Don’t miss out on this opportunity!
We think you need these skills to ace Patient Advisor Optical Express in Dudley
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for providing world-class customer service shine through. We want to see that you genuinely care about making patients feel like superstars!
Be Organised:Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary. This shows us that you have strong organisational skills, which are key for the Patient Advisor role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight how your skills and experiences align with what we’re looking for in a Patient Advisor. It’ll make a big difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Optical Express Group
✨Know the Company Culture
Before your interview, take some time to research Optical Express and their commitment to patient care and community involvement. Understanding their values will help you align your answers with what they’re looking for, showing that you’re a great fit for their team.
✨Showcase Your Customer Service Skills
As a Patient Advisor, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. This will demonstrate your passion for providing world-class service, which is crucial for this role.
✨Practice Clear Communication
Since you'll be interacting with a diverse range of patients, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you explain complex information in an easy-to-understand way.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the role, team dynamics, or training opportunities. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
