Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and support clinics, ensuring top-notch patient care and operational excellence.
- Company: Join sk:n, a leader in dermatology with over 30 years of experience and a commitment to client care.
- Benefits: Enjoy competitive salary, free treatments, career growth, and a modern work environment.
- Why this job: Be part of a supportive team dedicated to excellence and making a real impact on clients' lives.
- Qualifications: 5+ years in management, preferably in medical, aesthetics, or high-end retail.
- Other info: Opportunity for travel within the division and involvement in staff recruitment.
The predicted salary is between 36000 - 60000 £ per year.
Job Title – Divisional Support Manager (DSM)
Location – Birmingham & South East
Hours of Work – 40 hours per week, with some weekend working required.
With over30 years unrivalled client care and millions treated , we want every client to have access to the best in dermatology and skin care treatments, to help them on their journey to confidence in better skin.
No one has more dermatologists, doctors and consultants in their clinics than sk:n. So if you looking for the best and safest place for treatment, you can put your trust in sk:n.
The sk:n team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
Due to our continued success and growth, we have an exciting opportunity for a Divisional Support Manager to join our team. The role can be based in one of our Midlands, or South East England clinics, and will require some travel within the division. Candidates will have a background in medical, aesthetics, cosmetics or in High End retail, with a minimum of 5 years management experience, with a strong focus and experience of driving performance improvement with your teams.
Duties will include:
- Conducting Clinic visits where you will be expected to observe the day to day running of the clinic from a front of house and surgical service delivery perspective to include the manager’s brief, set up of the day, patient service, flow of the clinic, observation on consultations with feedback.
- Ensure the clinic and treatment centre team’s provision of safe, effective, caring and responsive patient care in a high-quality clinical environment is consistent. This must be delivered in a way which maximises the financial and operational performance of the business.
- Oversee and undertake any new Manager inductions and introductions to our brands, including sk:n and The Harley Medical group.
- Full involvement in the recruitment of staff, supporting Hospital/Clinic Managers as required.
- The Divisional Support Manager should ensure at all times the Clinics are presentable and maintain a high standard of tidiness and cleanliness and promotes the professional image of sk:n and The Harley Medical group.
- The Divisional Support Manager should ensure that all Hospitals/Clinics within their division have adequate support for the day to day running of all services.
- The Divisional Support Manager will be required to conduct select HR investigations, disciplinary hearings and any adhoc HR meetings ie, probation reviews, flexible working applications, wellbeing meetings.
- Be the first point of contact for the Hospital/Clinic to contact if they wish to have a discount or finance authorised.
- Assist the other Divisional Support Managers and Divisional Directors during periods of absence or annual leave.
- The Divisional Support Manager is responsible for maximising conversion opportunities with the patients to our premier treatments in both aesthetic and cosmetic procedures, whilst ensuring the Hospital/Clinic team influences and advises patients on the most suitable and appropriate solution for their needs.
What’s in it for you?
- Competitive salary
- Free or discounted group products and procedures
- Career progression
- Modern working environment with superb technological support
Please apply now by uploading your CV.
This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.
Optical Express is an equal opportunities employer.
#J-18808-Ljbffr
Divisional Support Manager employer: Optical Express Group
Contact Detail:
Optical Express Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Divisional Support Manager
✨Tip Number 1
Familiarise yourself with the specific services and treatments offered by sk:n. Understanding their unique selling points will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of sk:n on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Divisional Support Manager position.
✨Tip Number 3
Prepare to discuss your management experience in detail, particularly how you've driven performance improvements in previous roles. Be ready to share specific examples that highlight your leadership skills and ability to enhance team performance.
✨Tip Number 4
Research the latest trends in dermatology and aesthetics. Being knowledgeable about industry developments will not only impress your interviewers but also demonstrate your commitment to staying updated in a rapidly evolving field.
We think you need these skills to ace Divisional Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in medical, aesthetics, cosmetics, or high-end retail management. Emphasise your leadership skills and any performance improvement initiatives you've successfully implemented.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for dermatology and skin care. Mention specific examples of how you've driven team performance and improved patient care in previous roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as clinic management, HR processes, and customer service excellence. Use keywords from the job posting to demonstrate your fit for the role.
Showcase Your Commitment to Excellence: Illustrate your commitment to maintaining high standards in a clinical environment. Provide examples of how you've ensured quality care and operational efficiency in past positions.
How to prepare for a job interview at Optical Express Group
✨Showcase Your Management Experience
Make sure to highlight your management experience, especially in medical, aesthetics, or high-end retail. Be prepared to discuss specific examples of how you've driven performance improvement within your teams.
✨Demonstrate Knowledge of Patient Care
Since the role focuses on patient care, be ready to talk about your understanding of providing safe and effective services. Share any relevant experiences where you ensured high-quality patient care in a clinical environment.
✨Prepare for HR Scenarios
As the Divisional Support Manager will conduct HR investigations and meetings, think about your approach to handling sensitive situations. Prepare examples of how you've managed disciplinary actions or supported team members through challenges.
✨Emphasise Team Collaboration
The role requires working closely with various teams. Be sure to express your commitment to teamwork and collaboration. Share instances where you've successfully worked with others to achieve common goals.
