Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with clients through calls and live chat, providing info on aesthetic treatments.
- Company: Join sk:n, a leading skin clinic dedicated to expert dermatology and client care.
- Benefits: Enjoy 29 days leave, free eye surgeries, discounts, and clear career progression.
- Why this job: Be part of a supportive team focused on helping clients feel confident in their skin.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
- Other info: Full training provided; perfect for those eager to learn and grow.
The predicted salary is between 20316 - 28776 £ per year.
Overview
Title: Customer Care Advisor – sk:n
Hours: 40 hours per week, Full Time
Location: Glasgow City Centre – Office based
Salary: £27,040 – £27,560
As one of the UK’s leading skin clinics, skin is at the heart of everything we do. Dedicated to helping our clients achieve healthier, more confident skin, we take pride in delivering expert dermatology solutions and aesthetic treatments for a wide range of concerns. Part of Lorena Cosmetics Holdings SPV Limited, a market leader in healthcare services, sk:n continue to set the standard in advanced skincare, dermatology and medical aesthetics.
With over 30 years of expertise and a reputation for exceptional client care, we are dedicated to making personalised dermatology treatments and skincare solutions more accessible. Our commitment to innovation, safety, and medical excellence ensures lasting results, inspiring our clients to feel confident in their skin.
Due to continued business success we now require additional Customer Care Advisors to work within our Glasgow contact centre.
Each day in this role brings something new, but your core responsibilities will include:
- Patient Interaction: Make outbound and receive inbound calls to our clients, offering information and assisting with enquiries about our range of aesthetic treatments.
- Live Chat Support: Respond to patient queries in real-time via our live chat service, providing accurate and timely information on treatments, appointments, and services.
- Deliver Exceptional Care: Provide a first-class patient experience, ensuring that all interactions are informative, friendly, and tailored to individual patient needs.
- Consultation & Guidance: Help identify opportunities to support patients in achieving their personal goals through our treatments, and build trust through strong communication and rapport.
- Problem-Solving: Use your communication skills to address patient queries, concerns, and objections, while guiding them towards the best solution.
- Ownership: Take full ownership of every patient interaction, ensuring positive outcomes and a memorable experience for each patient.
Essential skills
- Communication Excellence: Strong verbal and written communication skills, with the ability to convey information clearly and confidently over the phone.
- Customer Focused: Ability to build rapport with patients, making them feel valued and heard, while offering personalized care.
- Confidence: Comfortable dealing with customer enquiries in a professional manner, remaining calm and solution focused.
- Willingness to Learn: Eagerness to develop knowledge of aesthetic treatments and the willingness to enhance your skillset.
- Problem Solving: Strong ability to overcome objections and provide effective solutions.
What’s in it for you?
- State of the art, modern working environments
- 29 days annual leave (pro rata)
- Discounts on group products and treatments
- Generous friends and family discount scheme
- Clear progression routes for top performers
- Pension scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.
Sk:n is an equal opportunities employer
#J-18808-Ljbffr
Call Centre Agent – sk:n SK:N Optical Express employer: Optical Express Group
Contact Detail:
Optical Express Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent – sk:n SK:N Optical Express
✨Tip Number 1
Familiarise yourself with the aesthetic treatments offered by sk:n. Understanding their services will not only help you answer patient queries more effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone. Role-playing different customer scenarios with a friend can help you become more comfortable and confident in handling various patient interactions.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your capability to handle objections and provide effective solutions.
✨Tip Number 4
Research the company culture at sk:n and think about how your values align with theirs. Being able to articulate this connection during your discussions can set you apart as a candidate who truly fits within their team.
We think you need these skills to ace Call Centre Agent – sk:n SK:N Optical Express
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Customer Care Advisor. Emphasise your communication skills, customer focus, and any previous experience in a call centre or customer service environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your understanding of the aesthetic treatments offered by sk:n. Mention specific examples of how you've provided exceptional service in the past.
Highlight Problem-Solving Skills: In your application, provide examples of how you've successfully resolved customer issues or objections in previous roles. This will demonstrate your ability to handle patient queries effectively.
Show Willingness to Learn: Express your eagerness to learn about aesthetic treatments and your commitment to personal development. This can set you apart as a candidate who is not only qualified but also motivated to grow within the company.
How to prepare for a job interview at Optical Express Group
✨Showcase Your Communication Skills
As a Customer Care Advisor, strong verbal and written communication skills are essential. During the interview, demonstrate your ability to convey information clearly and confidently. You might want to practice common customer service scenarios to showcase how you would handle patient interactions.
✨Emphasise Customer Focus
Highlight your experience in building rapport with clients. Share examples of how you've made customers feel valued and heard in previous roles. This will show that you understand the importance of personalised care in a customer service environment.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific instances where you've successfully addressed customer concerns or objections. Be ready to explain your thought process and how you arrived at effective solutions.
✨Express Your Willingness to Learn
The role requires a willingness to learn about aesthetic treatments. Convey your eagerness to develop your knowledge and skills during the interview. You could mention any relevant courses or training you've undertaken to show your commitment to personal growth.
