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- Tasks: Make outbound calls to patients and convert leads into booked consultations.
- Company: Join Optical Express, a leader in refractive treatments with a supportive culture.
- Benefits: Enjoy competitive pay, free breakfast, subsidised canteen, and generous leave.
- Other info: Clear progression routes and full training provided for top performers.
- Why this job: Be part of a dynamic team making a real difference in patients' lives.
- Qualifications: Target-driven with experience in sales or high-contact customer service.
The predicted salary is between 26000 - 28000 £ per year.
Hours: Part Time
Location: Glasgow City Centre – Office based
Salary: £13.00 Plus Bonus
Role responsibilities
- Responsible for contacting patients who have shown interest in refractive treatments—including laser eye surgery and lens replacement.
- This role is all about converting warm leads into booked consultations by understanding patient needs and showcasing the value of our services.
- Make outbound calls to patients who have enquired about refractive treatments.
- Deliver an outstanding customer experience while identifying opportunities.
- Consistently meet and exceed KPIs and conversion targets.
- Building trust and rapport, guiding patients through the consultation booking journey.
- Take ownership of every interaction, ensuring a positive and informative experience.
What we are looking for
- A driven individual with a target-focused mindset.
- Experience in outbound sales or a high-contact customer service role.
- Strong communication and persuasion skills.
- Willingness to push yourself to meet and exceed performance goals.
- Resilience, motivation and a hunger to succeed.
What’s in it for you?
- State of the art, modern working environments
- 33 days annual leave (pro rata)*
- Free Breakfast and Subsidised staff canteen.
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Full training on refractive treatments and patient handling
- Clear progression routes for top performers
- Pension scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.
Call Centre Agent – Outbound Sales Optical Express Optical Express employer: Optical Express Group
Contact Detail:
Optical Express Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent – Outbound Sales Optical Express Optical Express
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Optical Express. Understand their services and values so you can show them you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! Since this role is all about converting leads, be ready to demonstrate your communication skills. Role-play with a friend or family member to get comfortable with selling the benefits of refractive treatments.
✨Tip Number 3
Show off your resilience! Be prepared to share examples of how you've overcome challenges in previous roles. This will highlight your motivation and hunger to succeed, which are key traits for this position.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s super easy!
We think you need these skills to ace Call Centre Agent – Outbound Sales Optical Express Optical Express
Some tips for your application 🫡
Show Your Sales Skills: When you're writing your application, make sure to highlight any experience you have in outbound sales or customer service. We want to see how you've successfully converted leads in the past and how you can bring that same energy to our team!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the initiative to connect their background with what we’re looking for.
Be Personable: Remember, this role is all about building trust and rapport with patients. Use your application to showcase your communication skills and your ability to connect with people. A friendly tone can go a long way in making your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Optical Express!
How to prepare for a job interview at Optical Express Group
✨Know Your Stuff
Before the interview, make sure you understand the services offered by Optical Express, especially refractive treatments. Familiarise yourself with common patient concerns and how to address them. This knowledge will help you demonstrate your ability to connect with potential patients.
✨Showcase Your Sales Skills
Prepare examples from your past experiences where you've successfully converted leads or provided exceptional customer service. Be ready to discuss specific situations where your communication and persuasion skills made a difference. This will show that you can meet and exceed KPIs.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions asked and responding thoughtfully. It’s crucial for a role that involves understanding patient needs and building trust, so showing this skill in your interview will set you apart.
✨Demonstrate Your Drive
Express your motivation and hunger to succeed. Share your personal goals and how they align with the company’s objectives. Employers love to see candidates who are not just looking for a job but are eager to grow and contribute to the team.