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- Tasks: Contact potential patients and convert leads into booked consultations for eye treatments.
- Company: Join Optical Express, the UK's leading provider of laser eye surgery.
- Benefits: Competitive salary, bonus potential, free eye surgery, and generous leave.
- Other info: Modern work environment with clear progression routes and full training provided.
- Why this job: Make a real difference in patients' lives while developing your sales skills.
- Qualifications: Experience in outbound sales or customer service with strong communication skills.
The predicted salary is between 25396 - 29000 £ per year.
Hours: 40 hours per week, Full Time
Location: Glasgow City Centre – Office based
Salary: £25,396 plus bonus (OTE £29,000)
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Role responsibility
- Responsible for contacting patients who have shown interest in refractive treatments—including laser eye surgery and lens replacement.
- This role is all about converting warm leads into booked consultations by understanding patient needs and showcasing the value of our services.
- Make outbound calls to patients who have enquired about refractive treatments.
- Deliver an outstanding customer experience while identifying opportunities.
- Consistently meet and exceed KPIs and conversion targets.
- Building trust and rapport, guiding patients through the consultation booking journey.
- Take ownership of every interaction, ensuring a positive and informative experience.
What we are looking for
- A driven individual with a target-focused mindset.
- Experience in outbound sales or a high-contact customer service role.
- Strong communication and persuasion skills.
- Willingness to push yourself to meet and exceed performance goals.
- Resilience, motivation and a hunger to succeed.
What’s in it for you?
- State of the art, modern working environments
- 29 days annual leave (pro rata)
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eyewear and sunglasses
- Generous Optical Express friends and family discount scheme
- Full training on refractive treatments and patient handling
- Clear progression routes for top performers
- Pension scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.
Call Centre Agent – Outbound Sales employer: Optical Express Group
Contact Detail:
Optical Express Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent – Outbound Sales
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Optical Express. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can showcase your outbound sales experience and communication skills. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you've met or exceeded targets in previous roles. This will demonstrate your target-focused mindset and resilience, which are key for this position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Call Centre Agent – Outbound Sales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Call Centre Agent – Outbound Sales. Highlight any relevant experience in outbound sales or customer service, and don’t forget to showcase your communication skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we’re looking for. Be genuine and let your personality come through – we love seeing the real you!
Showcase Your Achievements: When filling out your application, don’t just list your duties from previous jobs. Instead, focus on your achievements and how you’ve exceeded targets or improved customer experiences. We’re all about results, so show us what you’ve accomplished!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Optical Express Group
✨Know Your Stuff
Before the interview, make sure you understand Optical Express and their services inside out. Familiarise yourself with refractive treatments like laser eye surgery and lens replacement. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Sales Skills
Prepare to discuss your previous experience in outbound sales or high-contact customer service roles. Think of specific examples where you successfully converted leads or exceeded targets. This will demonstrate your ability to meet the KPIs and conversion targets that are crucial for this position.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s a key skill for a Call Centre Agent, as understanding patient needs is essential for building trust and rapport.
✨Be Ready to Discuss Challenges
Expect questions about how you handle challenges and setbacks. Prepare examples that showcase your resilience and motivation. Highlight times when you pushed through difficulties to achieve your goals, as this aligns perfectly with the driven mindset they’re looking for.