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- Tasks: Build relationships with patients and provide top-notch service in a dynamic environment.
- Company: Optical Express, a leader in patient care and innovative eye solutions.
- Benefits: Competitive salary, free eye surgery, 29 days leave, and ongoing training.
- Why this job: Join a fun team dedicated to making a real difference in patients' lives.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Exciting career growth opportunities in a supportive culture.
The predicted salary is between 24000 - 30000 £ per year.
Location – Bath
Hours – Full time
Salary – £27,000 per annum, & benefits, full training will be given
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Have previous experience working towards sales targets and personal KPI’s
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor Optical Express in Bath employer: Optical Express Group
Contact Detail:
Optical Express Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor Optical Express in Bath
✨Tip Number 1
Get to know the company! Research Optical Express and their values. When you understand their focus on patient care and community, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills! As a Patient Advisor, you'll need to connect with patients and professionals alike. Role-play with friends or family to get comfortable with discussing patient care and services.
✨Tip Number 3
Show your passion! During interviews, share stories that highlight your drive and commitment to excellent customer service. Let them see your enthusiasm for helping others and making a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Optical Express team. Don’t miss out on this opportunity!
We think you need these skills to ace Patient Advisor Optical Express in Bath
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for patient care shine through. We want to see that you’re genuinely excited about the role and how you can contribute to our team at Optical Express.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Patient Advisor.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand, showcasing your strong written skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Optical Express Group
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Patient Advisor, strong communication is key. During the interview, practice clear and confident speaking. You might even want to prepare examples of how you've successfully communicated with customers or colleagues in the past to demonstrate your skills.
✨Prepare for Role-Specific Questions
Expect questions related to patient care and sales targets. Think about scenarios where you've had to build relationships with clients or meet specific goals. Be ready to discuss how you would handle various situations that may arise in the role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared to ask your interviewer. This could be about the training process, team dynamics, or how success is measured in the role. It shows you're engaged and serious about the position.
