At a Glance
- Tasks: Provide expert IT support and solutions for hardware and software installations.
- Company: Family-owned tech company focused on your career growth.
- Benefits: Competitive salary, annual bonuses, and comprehensive benefits package.
- Other info: Professional development opportunities and a supportive work environment.
- Why this job: Join a dynamic team and make a real impact in IT services.
- Qualifications: 7+ years of IT support experience and strong troubleshooting skills.
The predicted salary is between 35000 - 45000 £ per year.
($65,000-$80,000)
This position will work directly with customers and partners to provide expertise in hardware and software installations, troubleshooting, and configuration recommendations.
This position will report to the CTO or other designated Operations leadership.
($65,000-$80,000)
This position will work directly with customers and partners to provide expertise in hardware and software installations, troubleshooting, and configuration recommendations.
This position will report to the CTO or other designated Operations leadership.
The primary mission is to serve as a key resource to our client base by providing traditional endpoint support and supporting the managed service stack deployed to maintain stable, secure, and productive network environments.
As a member of the IT Services Team, the Level 3 IT Engineer will collaborate with team members to maintain the success of managed services, site, and infrastructure.
This position serves as an escalation point for Lv1 & Lv2 technicians and provides advanced-level installation, support, and maintenance of IT environments.
The role entitles establishing and maintaining a positive rapport with our clients by receiving, documenting, prioritizing, and actively resolving end-user support requests in a timely and professional manner.
Responsibilities
- Receive client support requests and translate them into actionable tasks.
- Prioritize and schedule requests based on outlined standards and timeline requirements.
- Provide status updates of open requests to customers.
- Document client communications and remediation processes through to final resolution.
- Complete post-resolution follow-ups to ensure client satisfaction.
- Perform remote endpoint support to client base such as software installs/upgrades, file recovery, license management, password resets, configuring systems and applications, customer training, etc.
- Work with third-party vendor support to troubleshoot, identify, and remediate issues.
- Deploy, configure, and manage hardware and software solutions for clients.
- Perform remote and onsite support for technology installations, upgrades, and maintenance.
- Work with third-party vendors to troubleshoot, identify, and remediate issues.
- Document and maintain configuration standards for deployed technologies and optimize performance of deployed hardware and software.
- Understand and maintain configuration standards deployed.
- Deploy and monitor hardware such as endpoints, firewalls, switches, access points, etc.
- Required Education
- BS Degree in Computer Science, Information Systems (or related field), or equivalent work experience.
- Preferred Certifications: A+, Network+, Security+, AZ-900, AZ-104
- Required Experience
- 7+ years of experience supporting IT hardware/software/infrastructure in an MSP environment, or equivalent work experience.
- Proven understanding of IT network and collaboration concepts.
- Working knowledge of network protocols such as TCP/IP, Vo IP, DNS, DHCP.
- Proficiency with Microsoft products, applications, and server operating systems.
- Ability to research, absorb, and retain information.
- Excellent documentation skills.
- Proven written and verbal communication skills.
- Strong analytical and troubleshooting skills.
- Ability to collaborate in a team environment.
- Maintain a professional workplace appearance.
- Technical Knowledge (not Limited To)
- Microsoft Intune/Autopilot
- Fortinet Firewalls
- PSA Experience
- Azure/AVD Experience
- Printer/Fax/Scanner Troubleshooting
- Terminal Services, Microsoft failover clustering
- VMware (v Sphere, View, v Center)
- What You Can Expect From Us
- A family-owned company that cares about you and your career growth.
- Professional development opportunities including certification path and reimbursement.
- Annual performance bonus in addition to base salary.
- A competitive benefits package including medical, dental, vision, 401(k) with company match, PTO, and paid holidays.
- #J-18808-Ljbffr
Level 3/ IT Engineer in Eaton employer: Opti-Vise IT, LLC
Join a family-owned company that prioritises your career growth and well-being as a Level 3 IT Engineer. With a strong focus on professional development, we offer certification paths, annual performance bonuses, and a competitive benefits package including medical, dental, vision, and a 401(k) with company match. Our collaborative work culture fosters teamwork and innovation, making it an ideal environment for those seeking meaningful and rewarding employment in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land Level 3/ IT Engineer in Eaton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Opti-Vise IT, LLC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Opti-Vise IT, LLC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Opti-Vise IT, LLC!
✨Direct Apply to Opti-Vise IT, LLC
Let's not forget to apply directly through the Opti-Vise IT, LLC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Level 3/ IT Engineer in Eaton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Opti-Vise IT, LLC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Opti-Vise IT, LLC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Opti-Vise IT, LLC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
