At a Glance
- Tasks: Be the friendly face of our hospitals, assisting patients and supporting the team.
- Company: Join Optegra, a top-rated workplace dedicated to employee growth and wellbeing.
- Benefits: Enjoy flexible hours, generous leave, and funded training opportunities.
- Other info: Work across multiple locations with great career progression potential.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 21500 - 26910 £ per year.
Optegra has an exciting new opportunity for an experienced Receptionist to join our amazing and dedicated regional team on a part time basis. This role covers four hospitals across the region – Birmingham, Uttoxeter, Nottingham, and Leicester, and requires regular travel between sites. This is a great opportunity to join a forward-thinking business and benefit from our fantastic fully funded training and development programs. You'll be required to work 27.5 hours a week across 3 days; we would need you to be flexible to work Tuesday, Thursday and Wednesday.
Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times. We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way.
Benefits
- Generous salary which is reviewed annually. This role pays up to £26,910 FTE dependent on experience.
- Generous matched pension contributions.
- 33 days annual leave inclusive of bank holidays.
- Flexible working and SMART working schemes – because we believe in work life balance.
- Funded training and development – because we believe in our people.
- Celebrating your anniversaries – because we value loyalty and commitment.
- Annual STAR awards.
- Blue Light Card (amazing discounts online and on the high street).
- Free laser eye treatment for you and 20% discount for friends and family.
- Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing.
- Enhanced maternity and paternity leave.
- Cycle to work scheme and season ticket loan.
The Role
You will be part of a multi-disciplined team contributing to the activity of the Patient Services Team. Responsibilities of the role will include:
- Providing cover at the main hospital reception, being the first point of contact for patients and all other hospital visitors both in person and over the telephone.
- Greeting patients and visitors at reception in a professional manner.
- Supporting the Patient Services Team by assisting with patient queries before and following consultation.
- Billing.
- General administration support to Patient Services team.
Requirements
- Experience of working in a front of house/face to face customer service role.
- Experience of customer billing/accounts.
- Private Healthcare experience is desirable.
- Excellent interpersonal skills.
- Well organised, able to prioritise and cope well with pressure.
- Excellent administrative skills and attention to detail.
- Effective written and oral communication skills.
- Ability to act as a resource for colleagues.
Regional Receptionist - Part Time employer: Optegra
Optegra Eye Healthcare is an exceptional employer, recognised as one of the Best Big Places to Work 2025, offering a supportive and dynamic work environment across multiple hospital locations. With generous benefits including flexible working hours, fully funded training, and a commitment to employee wellbeing, we prioritise your growth and work-life balance while celebrating your contributions and loyalty. Join our dedicated team and enjoy unique perks like free laser eye treatment and private healthcare, making Optegra a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Receptionist - Part Time
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector or even those who work at Optegra. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for that interview! Research Optegra’s values and recent achievements. Being able to discuss how you align with their mission will show them you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. This will help you feel more confident and articulate when discussing your experience and skills relevant to the Regional Receptionist role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the Optegra family!
We think you need these skills to ace Regional Receptionist - Part Time
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your front of house experience and any customer service roles you've had, as this is key for us at Optegra.
Craft a Personal Cover Letter:Your cover letter should tell us why you're excited about this role and how you can contribute to our team. Be genuine and let your personality shine through – we love to see enthusiasm!
Showcase Your Communication Skills:Since you'll be the first point of contact for patients, it's important to demonstrate your effective written communication skills. Keep your application clear, concise, and professional – it sets the tone for what we can expect from you.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with Optegra!
How to prepare for a job interview at Optegra
✨Know the Company Inside Out
Before your interview, take some time to research Optegra and its values. Understand their commitment to employee growth and wellbeing, as well as their recognition as one of the Best Big Places to Work. This will help you align your answers with what they value.
✨Showcase Your Customer Service Skills
As a Regional Receptionist, you'll be the first point of contact for patients. Prepare examples from your past experiences where you've excelled in customer service, especially in face-to-face situations. Highlight your ability to handle queries and maintain professionalism under pressure.
✨Demonstrate Flexibility and Organisation
Since the role requires travel between multiple sites, emphasise your organisational skills and flexibility. Be ready to discuss how you manage your time effectively and adapt to changing schedules, which is crucial for this part-time position.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
