At a Glance
- Tasks: Be the friendly face of our hospital, assisting patients and visitors with their queries.
- Company: Join Optegra Eye Healthcare, a top-rated workplace committed to your growth and wellbeing.
- Benefits: Enjoy a competitive salary, generous leave, flexible working, and funded training opportunities.
- Other info: Join a dynamic team with excellent career progression and wellbeing support.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 26910 - 26910 £ per year.
Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times. We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way.
Here are some of our amazing benefits:
- Generous salary which is reviewed annually. This role pays up to £26,910K dependent on experience
- Generous matched pension contributions
- 33 days annual leave inclusive of bank holidays
- Flexible working and SMART working schemes – because we believe in work life balance
- Funded training and development – because we believe in our people
- Celebrating your anniversaries – because we value loyalty and commitment
- Annual STAR awards
- Blue Light Card (amazing discounts online and on the high street)
- Free laser eye treatment for you and 20% discount for friends and family
- Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing
- Enhanced maternity and paternity leave
- Cycle to work scheme and season ticket loan
You will be part of a multi‑disciplined team contributing to the activity of the Patient Services Team. Responsibilities of the role will include providing cover at the main hospital reception, being the first point of contact for patients and all other hospital visitors both in person and over the telephone, greeting patients and visitors at reception in a professional manner, supporting the Patient Services Team by assisting with patient queries before and following consultation, billing, and general administration support to the Patient Services team.
Requirements:
- Experience of working in a front of house/face to face customer service role
- Experience of customer billing/accounts
- Private Healthcare experience is desirable
- Excellent interpersonal skills
- Well organised, able to prioritise and cope well with pressure
- Excellent administrative skills and attention to detail
- Effective written and oral communication skills
- Ability to act as a resource for colleagues
Receptionist employer: Optegra
Optegra Eye Healthcare is an exceptional employer, recognised as one of the 115 Best Big Places to Work in 2025 by the Sunday Times. With a strong commitment to employee growth and wellbeing, we offer generous benefits including a competitive salary, flexible working options, and comprehensive training opportunities, all within a supportive and thriving work culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company culture! Before your interview, check out Optegra's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their amazing workplace.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in customer service and how it relates to the receptionist role.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front-of-house role. Choose an outfit that reflects professionalism and aligns with the company's vibe. You'll feel more confident and ready to shine!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Receptionist role. Highlight your front of house experience and any customer service skills that match what we're looking for. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about joining Optegra Eye Healthcare and how your skills align with our values. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:Since this role involves a lot of interaction with patients and visitors, make sure your written application reflects your excellent communication skills. Be clear, concise, and engaging – we want to get a sense of your personality through your words!
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our amazing benefits!
How to prepare for a job interview at Optegra
✨Know the Company Inside Out
Before your interview, take some time to research Optegra Eye Healthcare. Understand their values, mission, and what makes them one of the Best Big Places to Work. This will not only impress your interviewers but also help you tailor your answers to align with their culture.
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for patients and visitors. Prepare examples from your past experiences that highlight your customer service skills. Think about times when you handled difficult situations or went above and beyond to assist someone.
✨Practice Effective Communication
Since excellent communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to rehearse common interview questions with a friend or in front of a mirror to ensure you come across as approachable and professional.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions to ask your interviewers about the team dynamics, training opportunities, and how they celebrate employee contributions. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
