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- Tasks: Be the friendly face for patients, guiding them through their healthcare journey with care and support.
- Company: Join Optegra, a top-rated workplace committed to your growth and wellbeing.
- Benefits: Enjoy a competitive salary, generous leave, flexible working, and funded training opportunities.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: Experience in patient liaison or sales, strong communication skills, and a passion for helping others.
- Other info: Join a dynamic team where your contributions are valued and celebrated.
The predicted salary is between 24000 - 30000 £ per year.
Optegra has an exciting new opportunity for an experienced Patient Liaison to join our amazing and supportive team in our prestige private Colchester Eye Hospital. This is a great opportunity to join a growing and developing business and benefit from our fantastic fully funded training programs. This is a part-time position of 25 hours a week.
Company Overview
Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times. We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way. Here are some of our amazing benefits:
Benefits
We are rated as a \’great place to work\’ and here are some of our amazing benefits:
– Generous salary which is reviewed annually. This role pays up to £30,000 dependent on experience
– Generous matched pension contributions
– 33 days annual leave inclusive of bank holidays
– Flexible working and SMART working schemes – because we believe in work life balance
– Funded training and development – because we believe in our people
– Celebrating your anniversaries – because we value loyalty and commitment
– Annual STAR awards
– Blue Light Card (amazing discounts online and on the high street)
– Free laser eye treatment for you and 20% discount for friends and family
– Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing
– Enhanced maternity and paternity leave
– Cycle to work scheme and season ticket loan
The Role
The Patient Liaison serves as the primary point of contact for patients, ensuring that every patient receives Service Excellence and that all eligible patients convert to surgery.
This role involves managing patient though the entire patient journey, ensuring effective communication at all times. The ideal candidate will be compassionate, organised, able to effectively communicate with patients, able to work under pressure and deliver on weekly sales KPIs and targets
Key Responsibilities:
- Perform welcome calls for patients 48 hours prior to their initial appointments. Inform them of the process of the day, what to expect, inform them of removal of contact lenses prior to appointment and answer any questions they may have.
- Welcome patients on the day of their initial consultation and ensure a seamless experience throughout their appointment by consistently following the procedure for meeting and greeting all patients
- Learning and participating in the Service Excellence approach to customer and patient service and using these principles to provide exemplary standards of patient care
- Build a rapport with your patients, acting as their primary point of contact for any questions or concerns.
- Schedule, reschedule, and confirm patient appointments.
- Participate in weekly PL meetings to discuss challenges, share ideas, and review conversion strategies.
- Provide information to patients regarding their appointments, procedures, and other queries.
- Ensure consultant has all patient information needed to consent patients on clinic days
Requirements
- Previous experience working as a patient liaison in the healthcare industry is desirable
- Sales experience and working on KPIs and targets is mandatory
- Strong working knowledge of all Microsoft Office (Outlook, Work, Excell, PP)
- Proficiency with computer programs and technology, including electronic medical records systems
- Strong communication and interpersonal skills, with the ability to build relationships and effectively communicate with patients, families, and healthcare professionals Excellent interpersonal skills.
- Problemsolving and conflict-resolution skills, with the ability to handle complex and emotionally charged situations
- Strong organisational and time management skills, with the ability to manage multiple tasks and prioritise effectively
- Ability to work well under pressure and in a fastpaced environment
If this sounds like you, please get in touch with us by applying for the role.
You\’ll see and feel the Optegra difference when you walk through the door – and you\’ll have every opportunity to really make a difference. Take a look at our history and vision by clicking the following link:
Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We\’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.
Closing date: Please get your application to us as soon as possible. We may close this vacancy once we have received sufficient applications.
Patient Liaison employer: Optegra
Contact Detail:
Optegra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Liaison
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare industry, especially those who might know about opportunities at Optegra. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching Optegra's values and culture. Show us that you understand what makes our team special and how you can contribute to our mission of Service Excellence.
✨Tip Number 3
Practice your communication skills! As a Patient Liaison, you'll need to connect with patients effectively. Role-play common scenarios with a friend to boost your confidence before the big day.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our amazing team at Optegra.
We think you need these skills to ace Patient Liaison
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Patient Liaison role. Highlight any previous experience in healthcare or sales, and don’t forget to mention your ability to work under pressure!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for patient care and how you can contribute to Optegra's mission. Be genuine and let your personality come through.
Showcase Your Communication Skills: As a Patient Liaison, communication is key. In your application, demonstrate your strong interpersonal skills and ability to build rapport with patients. Share examples of how you've effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Optegra!
How to prepare for a job interview at Optegra
✨Know the Company Inside Out
Before your interview, take some time to research Optegra and their values. Understand their commitment to patient care and how they create a supportive environment for their staff. This will help you align your answers with what they value most.
✨Showcase Your Communication Skills
As a Patient Liaison, effective communication is key. Prepare examples of how you've successfully communicated with patients or clients in the past. Highlight your ability to build rapport and handle difficult situations with empathy.
✨Prepare for Role-Specific Questions
Expect questions about your experience with KPIs and sales targets, as well as your organisational skills. Think of specific instances where you've met targets or improved processes, and be ready to discuss them in detail.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. Ask about their training programmes or how they support employee growth. This demonstrates your enthusiasm and commitment to being part of their team.